Oliver Healthcare Packaging

SAP Support Analyst

Oliver Healthcare Packaging Trevose, PA
Oliver Healthcare Packaging

SAP Support Analyst

Oliver Healthcare Packaging Trevose, PA
3 days ago 70 applicants

See who Oliver Healthcare Packaging has hired for this role

Position Summary

Oliver has recently embarked on a multi-year project to implement SAP S/4 HANA & MES (Manufacturing Execution System) at all manufacturing locations.We are implementing a single instance, private cloud-based SAP S/4HANA environment with on-premise MES software at each manufacturing location to support our growth. Our S/4HANA environment is hosted by SAP Enterprise Cloud Services. This role is to work with others on the team to resolve issues users encounter in our SAP environment.

Primary Responsibilities

  • Ability to interpret and clarify incoming SAP incidents and service requests
  • Strong knowledge of SAP ePPDS, MM and WM transactions and associated business processes
  • Develop a working knowledge of the organization to efficiently route business support and clarifying questions to the right people
  • Work with SAP support team and SAP Basis as needed to share knowledge and approaches to issues
  • Enter SAP ECS tickets as needed and work to resolution
  • Work with end users to understand issues, suggest resolutions, and follow up to ensure closure
  • Consult with IT personnel as necessary to diagnose and resolve system or networking issues
  • Interact with vendors for assistance with incident resolution as required
  • Document recurring solutions to incidents
  • Attention to detail and following a consistent approach to problem-solving

Basic Qualifications

Education:

  • Bachelor’s degree in Computer Science, Engineering, Business, or comparable work experience
  • SAP training, system certifications, tools or methodologies are a plus

Experience:

  • At least 3 years of experience supporting SAP, preferably with S/4 HANA in a manufacturing environment
  • Experience working in an ITIL-based service management environment
  • MES experience is a plus

Interpersonal Skills:

  • Excellent communication skills
  • Strong organizational and team collaboration skills
  • Ability to answer questions in a clear and concise manner both verbally and in writing to various technical levels
  • Enjoy working with other functional leaders and staff to understand needs and provide solutions
  • Excellent listening skills and always seek first to understand the customer’s concerns and needs
  • Effective time management skills

Technical Skills

  • Strong logical and analytical thinker
  • Attention to detail
  • Able to find root causes of problems and quickly determine efficient solutions
  • Strong verbal and written communication skills

Other Skills

  • Ability to effectively plan and organize
  • Ability to work under pressure and maximize efficiency

Essential Functions

  • The ability to predictably and regularly attend work and to be punctual
  • The ability to read and understand documents and drawings.
  • The ability to work cooperatively with others.
  • The ability to deal politely and professionally with customers and/or coworkers.
  • The ability to perform several tasks at once.
  • The ability to follow direction or instruction.
  • The ability to use a computer to communicate, create, and access information.

Special Requirements

  • Ability to travel (US and internationally) approximately 5%
  • Ability to occasionally work evenings and weekends as needed for training and support of various shifts and global offices

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Packaging and Containers Manufacturing

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