Production Manager
Client: Murex
Role: Production Manager
Location - New York
Fulltime Role.
Salary Range: USD 120,000 to USD 160,000
client satisfaction and client business objectives
Role: Production Manager
Location - New York
Fulltime Role.
Salary Range: USD 120,000 to USD 160,000
client satisfaction and client business objectives
- Organize support activities, define and optimize staffing requirements
- Ensure availability of suitable support structures at client
- Expand usage tactically and strategically through the entire production instance life cycle
- Help leverage and expand usage of the company Solution, throughout the client organization
- Manage change requests, including staffing, delivery quality and consistency with company standards
- Minimum of 8 years of relevant treasury or capital markets IT work experience within client, a competitor, a bank or a consultancy firm
- Previous experience as a trusted key point of contact in a client relationship
- Proven experience in supervising the delivery of production support for a software vendor, with:
- The management of a cross-functional team, and/or
- An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/or
- An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at company and at the client, and/or
- A previous experience in managing relationship between stakeholders at banks or hedge funds and external
- Ability to develop trust-based relationships with client contacts:
- Proactively providing them with relevant and fit-to-purpose information and advice
- Managing exClienttations and acting with integrity, transparency, and accountability
- Reliably following through on what matters to them
- Helping them leverage offering to reach their objectives (business or IT)
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Marketing, Public Relations, and Writing/Editing -
Industries
IT Services and IT Consulting
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