Product Owner

Description

JOB DESCRIPTION

Duties: Develop concise user stories and process flows that support the design and development of a CRM product. Work with feature teams to transform stories into technical design. Ensure that requirements meet the complex nature of the business while always focusing on the end user experience. Support testing cycles (UAT, regression, system, Prod Checkout). Apply critical thinking to identify and develop new ideas / innovations that will add value to the business and team. Develop business solutions using CRM tools. Prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.

Qualifications

Minimum education and experience required: A three- or four-year Bachelor’s degree in Information Technology, Management Information Systems or related field of study plus 5 years of experience in the job offered as a Product Associate, Business System Analyst, or related occupation. The employer will alternatively accept a Master’s degree in Information Technology, Management Information Systems or related field of study plus 3 years of experience in the job offered as a Product Associate, Business System Analyst, or related occupation.

Skills Required: Requires experience in the following: CRM; Agile product delivery; Salesforce; Salesforce CRM Administration; Salesforce Sales and Service Cloud Consultation; SQL Salesforce Developer Console Query writing; Salesforce DataLoader; Confluence Page and documentation creation; Jira Epic and Story Writing; UAT testing and documentation; Regression Testing; Business process mapping; Solution architecture design; Salesforce User Experience Design; Implementation Planning; and Story Mapping.

Job Location: 1111 Polaris Pkwy., Columbus, OH 43240. Telecommuting permitted up to 40% of the week.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.