About Us: We are a Promotional Products and Manufacturing company specializing in delivering high-quality promotional items to our clients. We are hiring for a Problem Resolution Specialist with office and account management experience. A sales-oriented mentality is a plus.
About the Role: We are seeking a dedicated and skilled Problem Resolution Specialist to join our team. As a PRS, you will play a crucial role in ensuring customer satisfaction by efficiently and effectively resolving major customer issues. We are looking for a detailed and empathetic individual with exceptional problem-solving and communication skills to be able to research and determine the cause and responsibility of each issue. Must be able to resolve and report findings.
Responsibilities:
Act as the primary point of contact for customers experiencing issues, having complaints or concerns.
Listen attentively to customer problems and thoroughly understand their needs and expectations
Analyze and assess customer issues to identify the root causes and determine appropriate solutions.
Provide prompt and accurate responses to customer issues.
Collaborate with internal teams, such as customer service, technical support, sales, production, QC, and shipping to gather necessary information and resources for issue resolution
Job Title: Problem Resolution Specialist
Page 2
Investigate and troubleshoot customer issues, utilizing available resources, and escalating complex problems to the appropriate departments.
Effectively communicate with customers; providing clear explanations of the resolution process and meet their requirements and company guidelines.
Offer necessary support in addressing customer escalation issues as needed.
Manage and resolve customer issues: listen, research, and obtain backup in order to resolve issues
Be able to jump in to Account Manager as substitute when needed.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, or related field
Minimum of 2 years of experience in account management or customer service
Excellent interpersonal and communication skills, both verbal and written
Ability to build and maintain strong relationships with clients
Strong business acumen and understanding of sales and marketing principles
Ability to work independently and colcollaboratively in a team environment
Proficiency in (Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).We are a Promotional Products and Manufacturing company specializing in delivering high-quality promotional items to our clients. We are hiring for a Problem Resolution Specialist with office and account management experience. A sales-oriented mentality is a plus.
Company Description
Garyline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success
Garyline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Advertising Services
Referrals increase your chances of interviewing at Garyline by 2x