Our practiceORAL SURGERY GROUP with offices in New Brunswick, East Brunswick and Middlesex, New Jersey is seeking a Patient Care Coordinator to join the team!
As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.
Major responsibilities
Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
Posts all self pay charges, collects payments, and provides patient with receipt
Reconciles billing slips to daily schedule
Updates patient information including demographics, insurance, HIPAA forms and financial waivers
Schedules appointments accurately according to department guidelines; using waitlist when applicable
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
Demonstrates the ability to adequately follow downtime procedures
Other job duties as required
Requirements
High School Diploma required, A.S. Degree in healthcare/related field preferred
Comprehensive knowledge of electronic medics
Adeptness in HealthCare Industry
Clerical Duties experience
Expertise in Answering Inbound Calls
Deep understanding of data entry
Be able to prioritize workload and perform in a fast-paced and challenging environment
Excellent phone etiquette and ability to establish rapport with diverse clientele
1+ year of experience as a Medical Receptionist
General grasp of dental & medical terminology
Prior experience with multi-line phone systems preferred
Ability to work on a rotating Saturday schedule
Weare an equal opportunity employer, committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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