Marketing Product Consultant & Translation Specialist

Primary Function

The Servicing Communications division is looking for a Marketing Product Consultant & Translation Specialist.

Duties & Responsibilities

• Manage reviews of Spanish translations across Consumer & Small Business products and services. Marketing materials are for various channels and servicing areas including ATM, Financial Centers, Digital Content and Mobile Banking, Statements and Direct Mail campaigns, Claims, Fraud, Card and Mortgage letters.
• Work independently to proof-read Spanish translations ensuring translations are accurate with the English version of the material and consistent with terminology used in other marketing materials in Spanish.
• Manage/process communications that are urgently needed as a result of a break in servicing our clients and need to be pushed out in 24-48 hours.
• In partnership with our enterprise translation agency – monitor quality, ensure consistency across communications and provide updates to the translation memory.
• Manage overall translation processes for Marketing, including updates to processes, process improvements and communications to the organization as changes occur that may impact the Non-English-language translation process.
• Reviews must be completed in a timely manner through MAP (Marketing Approval Portal) – on average 80 reviews a month.
  
  
  

Skills & Qualifications

• Proficient in Spanish reading, writing, and speaking; Ability to pass Written Certification Test
• Self-starter with excellent verbal, written, and people skills
• Ability to influence business partners and support management of the vendor
• Strong project management skills
• Ability to identify and escalate concerns/issues with a sense of urgency.
• Builds partnerships and collaborates across teams
• Proficient with PowerPoint & Excel
• Knowledge of banking industry
• Detail Oriented
• Critical Thinker
• Self-Motivated
• Strong Organizational Skills
  
  
  

Education & Experience

• Bachelor degree or equivalent
  
  
  

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.