Manager, Information Technology

Business: Lexington
Department: Information Technology
Location: Lexington


Job Overview

The IT Manager provides oversight of the Information Systems/Technology department, and implements and maintains policies and goals that support the site’s technology needs. Incumbent will ensure proper functioning of the information processing system and oversee necessary upgrades for both administrative and manufacturing environments. He/she collaborates with various business operations groups to utilize information systems and improve efficiencies.


Reporting Structure

Director, Finance


Experience
- Bachelor’s Degree in computer science or a related field
- 5+ years performing computer system administration, manufacturing environment preferred
- 5+ years troubleshooting system related problems
- A certificate in computer science or a related field, preferred CCNA & MCP
- Prior leadership experience, either formally or informally
- Familiarity with imaging related tasks
- Demonstrated ability to lead a team with a customer service mentality, conduct business in a professional manner, and achieve positive collaboration with peers, external vendors, employees at all levels
- Demonstrated ability to learn and apply regulations related to the pharmaceutical industry computer systems, specifically: cGMP documentation requirements and regulatory agency requirements such as FDA 21 CFR Part 11 Strong interpersonal and communication skills.
- Proficiency in Windows operating systems
- A solid understanding of networking, cloud /distributed computing environment concepts
- Must possess strong written communication skills, organization and multitasking
- Willingness to mentor, train, and share knowledge with peers and direct reports
- Prior experience as an IT business partner in a manufacturing site is preferred. Knowledge and/or experience with SAP / S4 HANA is desireable.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensures computer equipment, hardware, and software are updated to meet the company’s needs
- Active member of the IT Team – assists in response to helpdesk tickets
- Oversight of the helpdesk system and ensures accurate and timely closer of requests
- Sets staff goals, defines technology priorities, and develops strategies to manage and scale the organization’s system administration
- Supervises one or more staff and provides them with technical guidance and mentoring
- Communicates and acts as a liaison with end users and colleagues.
- Communicates progress on priorities and budget to management and team
- Trains end users on new IT systems, including new user hardware and set-up
- Management of existing IT assets and provide inputs in procurement of new IT related assets
- Define and implement IT policies, procedures, and best practices, working closely with management to help maintain FDA compliance on all IT infrastructure and applications as needed
- Work with users and global teams to define business and system requirements for new technology implementations
- IT Application/Tools Evaluation, Installation, Validation ,Configuration and Support
- Software Compliance – Ensuring 100% licensed software
- Tracking IT Support Tickets and providing solutions as per defined Corporate Policies
- Implement Policies and Procedures for Electronic Data and Computer System Operations
- End user support for Corporate Applications & Systems
- Responsible to prepare and maintain IT Budgets – Capex/Opex
- Control the computer system budget and expenditures
- Data Backup, Disaster Recovery and Business Continuity for Business applications and users
- Document Management – Maintain SOPs , GMP / Non-GMP and other Guidelines
- Extending IT Support to all External / Internal Audits / Visitors & Clients