IT Support Manager - Charlotte, NC

ORC is seeking a full-time, exempt IT Support Manager to be based in the Charlotte, NC area. The selected candidate will work remotely from their home office and report to the Charlotte office as needed.

ORC offers an amazing work environment surrounded by a vibrant team that is not only there to challenge and support you, but also will inspire you every day! Leadership is transparent, flexibility is key, and autonomy is part of the job. At ORC, diversity matters, voices are heard, and leadership shows they care.

What you will be doing:

As the IT Support Manager, you will be responsible for the successful technical implementation and outcomes of all IT support projects and tasks. Candidate will be responsible for day-to-day management of the IT technical directive which includes monitoring department budget, conducting department audits, and identifying and implementing department process improvements. The selected candidate will manage ORC's internal IT Support Staff which will include all department projects, support tickets, and performance of direct reports. The IT Support Manager will play an integral part in developing and managing Service-Level Agreements (SLA) and supporting recruiting efforts.

We are looking for someone who:

• Works under tight deadlines to efficiently balance multiple projects by prioritizing and delegating appropriately.
• Has a responsible and organized approach to work.
• Is approachable and interacts well with diverse groups of people, providing quality feedback and coaching.
• Communicates clearly and effectively, both verbally and in writing.
• Is analytical and a problem solver.
• Able to communicate IT technical concepts to technical and non-technical audiences.
• Handles confidential information and sensitive issues with diplomacy and discretion.
  
  

We are proud to offer:

• Excellent base pay
• Bonus opportunities
• Leadership Development Programs
• Comprehensive medical, dental and vision plans
• Paid vacation, sick time, and holidays
• 401K and disability coverage
• Tuition reimbursement and professional training
• Recognition programs, growth opportunities, and family-oriented atmosphere
  
  

Here are the minimum requirements:

• Bachelor’s degree in Information Systems or Business Administration
• Minimum of 6 years of direct work experience as a System Administrator
• Experience must include handling complex projects and tasks such as server infrastructure, email configuration/migration, web hosting and administration
• Minimum of 3 years of supervising and growing direct reports in an IT Support department
• Direct work experience executing tenant-to-tenant Office 365 migrations and end user support
• Must be technologically proficient with Microsoft Windows 10+, Microsoft Exchange, Office 365/Azure Advanced Management, and network monitoring tools
• Must be technologically proficient with MDM, scripting/automation, and security tools
• Must have an iOS or Android smartphone to be able to access ORC's systems
• Valid driver’s license
  
  

Bonus points if you have a Master’s degree in Information Systems or Business Administration and/or Current or past Project Management certifications

ORC is one of America’s most respected right-of-way acquisition firms. Our services not only include providing outsourced right-of-way services to public agencies, but also electric transmission, oil and gas pipelines, fiber optic, and sewer and water infrastructure. We are excited to be part of the renewable energy forefront for wind and solar projects.

Employees must avoid any relationship or activity that might impair, or even appear to impair, their ability to make objective and fair decisions when performing their jobs. To avoid conflicts of interest, employees are prohibited from performing any services for clients or perceived clients during nonworking time that are normally performed by ORC, including the sale of real estate.

Physical Requirements: English language proficient. While performing the duties of this job, the employee is regularly required to clearly communicate and exchange information in person, via phone and email. Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. Expected to spend long spans of time in front of a computer screen. Able to read, understand and interpret department related documents and data. Able to make quick decisions, present to staff and clients, have difficult conversations and supervise staff. The employee is required to move about inside the office to access files, office equipment and to interact with other members of the staff. This role requires the employee to travel regularly to meet with clients or vendors which involves time driving; sometimes for long durations. While meeting with clients and vendors, will need to be outdoors traversing different types of landscapes. May be exposed to the elements (heat, rain, snow, cold).