IT Application Analyst

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The IT Application Analyst II is a professional level position whose role is to elicit, analyze, specify, and validate the maintenance-related business needs of stakeholders and business partners as it relates to business and technology applications. With some oversight from the Manager – IT Architecture Services, this position works with the business in implementing strategic, operational, and financial plans related to applications. This includes interviewing stakeholders and gathering and compiling business requirements to understand the maintenance solutions they need. The analyst has some oversight on the delivery of strategic projects and system enhancements to accomplish business objectives with insights of the corporate strategy.

Key Responsibilities

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
• Collaborate with relevant stakeholders on product vision, strategy, and roadmap
• Provides input to the Manager of IT – Architecture Services for the development and execution of the product life cycle plans for products and applications
• Builds and maintains relationships with the stakeholders; promotes communications
• Work with product stakeholders and project team to prioritize maintenance requirements
• Participate in purchased solutions QA to ensure features and functions are enabled and optimized
• Participate in the selection of software solutions selected by the organization
• Promote effective communication between internal, onshore, and offshore resources
• Provide diagrams, charts, and key metrics reports to management as needed
• Maintain compliance with all applicable regulatory requirements such as SOX or FERC
• Adherence to Cleco’s incident management and change control processes
  
  

Qualifications

Required Education, Skills & Experience

• Bachelor's degree in information systems, Computer Science or Business or related field.
• 3-5+ years of related experience
• Experience supporting SAP improvement and deployment projects, preferred
• Ability to interact with all levels of employees to address issues
• Ability to manage high workloads and conflicting priorities
• Strong analytical and critical thinking skills to interpret KPIs/metrics and derive insights into actionable opportunities
• Drive issues to resolution while maintaining an atmosphere of collaboration
• Maintain a strong knowledge of industry and technology trends
• This level is based only on availability in approved org design/structure; strict adherence is required.
• Progression to this level is strictly restricted based on critical individual capabilities and business requirements; it must be supported by market survey data.
  
  

Licenses and Certifications

• IT Process Certification (ITIL, Six Sigma), Preferred
  
  

Key Competencies

BEHAVIORAL

• Balances stakeholders
• Business Insight
• Communicates effectively
• Courage
• Demonstrates self-awareness
• Drives results
• Drives vision and purpose
• Ensures Accountability
• Instills trust
• Nimble learning
• Plans and Aligns
• Safety
• Strategic mindset
  
  

TECHNICAL

• Analytical skills
• Compliance
• Business partnering
• Business requirements analysis
• Presentation skills
• Data collection and analysis
• Strategic planning
• Assessment
• Computer skills
  
  

May perform other duties as assigned.