Put your IT Systems experience to work for a growing, family-owned company who is an industry leader in the insulation distribution sector!
As an IT Systems Administrator, you will use your exceptional technical and customer service skills to optimize IDI’s IT infrastructure and processes. If you value making a difference for your end users and helping companies stay on top of the ever-changing IT landscape, then IDI is the place for you!
Job Summary
Compensation: $75,900 - $106,300
The IT Systems Administrator is responsible for effective provisioning, installing, configuring, operating, and maintaining systems hardware, software and related infrastructure. Additionally, they will provide third level customer support for the most complex user issues and provide a positive user experience.
Responsibilities/Duties
Install, analyze, and troubleshoot issues with operating systems and application software, patches, and upgrades.
Manage and maintain device management systems and help desk ticketing systems.
Monitor internal network, LAN and WAN to troubleshoot and resolve issues as proactively as possible.
Perform and monitor cloud based system backups and recovery of hybrid environment.
Apply and oversee OS patches on a regular basis, including updates during non-business hours that may impact production systems.
Assist in maintaining user accounts with special attention to security on all data and voice systems.
Provide a high level of support including technical assistance and training to system users.
Handle Help Desk support calls as needed, in particular those that require a more advanced skillset, with an emphasis on excellent customer support.
Implement and manage local and remote connectivity via LAN/WAN, Wi-Fi, VPN and cloud based resources.
Recommend, implement and maintain corporate security policies and systems, including firewalls and virus and spam filters.
Support and maintain the company’s telecom/VoIP infrastructure.
Available after hours and weekends as needed.
On-call every other weekend to check system status and respond to major system problems within 6 hours.
Leadership Competencies
Leads Self
Communicates Effectively & Candidly
Drives for Results
Demonstrates Accountability
Takes Initiative
Collaborates
Qualifications/Skills
Energetic and customer-focused required
Advanced knowledge of Windows 10 or more current Windows products required
Proficient in Microsoft Office Suite including O/M365 required
Advanced Windows Server (2012 and 2016) proficiency, including Active Directory experience required
Proficient in Office 365 Exchange Online required
Understanding/experience configuring and troubleshooting firewalls required WatchGuard specific experience preferred
Advanced proficiency of Network troubleshooting, specifically network switches, wireless access points and broadband internet required
Excellent customer service skills required
Ability to gain a complete understanding of all company business processes required
Detail oriented with strong organizational and time management skills required
Ability to work both independently and as part of a team in a fast-paced environment required
Travel (25%) required
Advanced knowledge of VMWare preferred
Automated and process improvement experience preferred
Education And/or Experience
Post high-school degree or relevant experience required
Experience managing Cloud based solutions required
Relevant Microsoft, Networking or Cybersecurity certifications preferred
3+ years of experience maintaining Windows and O/M365 Systems preferred
Experience managing Azure products preferred
In 1979, Joe Novogratz founded IDI with a mission: build an insulation distribution company that would supply the market with a wide selection of quality insulation and act as a true, professional resource for independent contractors. For the past 40 years, IDI has grown from 1 location in Minnesota, to having over 60 U.S. locations. IDI has accomplished this growth while remaining a privately-owned and operated business, and has solidified itself as America’s Insulation Source.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Wholesale Building Materials
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