Inbound Account Manager

We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for an Inbound Account Manager ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don't do status-quo. Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.

As an Inbound Account Manager, you will be responsible for retaining and developing a defined set of clients. You will provide excellent client service and will develop strong relationship across the organization to flawlessly execute projects for our clients.

RESPONSIBILITIES:

• Has full understanding of Sago groups products, services and capabilities and can apply to satisfy client needs and project success requirements.
• Manages client relationships and builds trust based on delivering exceptional results
• Collaborates with client to assess, suggest, and develop an appropriate methodology or research approach based upon research need, pulls in senior level expertise as needed.
• Provides fully comprehensive proposals including costs, detailed feasibility, and execution plan (recruitment/sample).
• Completes project set up in a timely manner.
• Follows up with clients on status of proposal/bids.
• Meets and/or exceeds key metrics such as volume of bids and win rates.
• Manages outsourcing partnerships across projects where appropriate.
• Signs off on billing and invoicing, when necessary.
• Based upon client input and assessment, recognizes the need to adapt a product or research approach to meet the client needs and works with appropriate internal resources to develop and design the appropriate solution.
• Ensures that all internal team members (recruitment, programming, project management, data processing and facility) understand the research design and anticipated outcomes. Monitors the progress of the project at each critical stage to ensure successful completion.
• Diplomatically responds to client issues and can professionally influence the appropriate internal resources to achieve the necessary outcome and/or knows when to elevate issues for resolution.
• Seeks opportunities to improve overall project or client profitability.
  
  

CORE COMPETENCIES:

• Strong Client Service Orientation
• Collaboration and Teamwork
• Decision Making and Problem Solving
• Open Communication
• Excellent communication skills - written and oral
• Ability to work independently as well as with a team
  
  
  

Requirements

Education:

• Bachelors degree or equivalent experience preferred.
  
  

Experience:

• Must have 5+ years of experience working in a market research environment, combined with strong knowledge of qualitative and quantitative data collection methodologies.
  
  

Computer Skills:

• MS Office, MS Outlook, MS PowerPoint, MS Excel
• Proficiency with Salesforce CPQ a plus
  
  
  

Benefits

• Health and wellness benefits
• Remote work