Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
We're seeking a Hospitality Coordinator to join our Operations team. The Hospitality Coordinator will report directly to the General Manager.
What You’ll Do
The Hospitality Coordinator supports many aspects of the meetings, workplace and studio offerings at dedicated locations in accordance with Convene’s vision, mission and values including our core principles.
Greet and welcome all guests upon entry into a Convene property; approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Check in guests with proxyclick and show reception/nourish area
Problem solve requests at welcome desk and escalate inquiries as needed
Liaison with Operations Team along with WorkPlace Members (if applicable); assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
Keep Welcome Desk and coat room clean/organized; responsible for badge printing and stocking of materials
Escort meetings guests when needed
Orchestrate and set-up Surprise & Delights for WP Members and/or Site Tours
Develop and maintain positive client relationships
Assist Service Manager and Chef with scheduling and administrative responsibilities
Create and maintain positive relationships with building management and landlord partners
Order office supplies
Manage lost and found
Assist with service execution; set-up and breakdown, support during peak periods
Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success and Culinary departments
Work dynamically and prioritize departmental functions to meet deadlines
Comply with Convene standards and regulations to encourage healthy, safe and efficient operations in adherence to best practices and requirements from DOH, FDNY, OSHA, CDC and local guidelines, etc.
Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
Basic knowledge of Audio/Visual equipment set up and usage
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel)
What We Look For
Minimum 2 years’ experience in hospitality
Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Compensation
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Starting Hourly Rate: $25.00 - $28.00/hour
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.
We’re Here For You
At Convene, you’ll receive:
Excellent health coverage for you and your family starting day one
Medical and insurance navigation support through Eden Health
Flexible vacation time plus time off for your birthday
A Holiday closure each year to allow all employees to unplug and recharge
401K plan with company matching
Professional development support
A chance to be part of a dynamic, growing team
The opportunity to have a significant impact on your team and the business in the work that you do
A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting, Leasing Non-residential Real Estate, and Hospitality
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