Hospital Director of Operations, Veterinary Medicine

Are you looking to be a part of something bigger than yourself? Are you a seasoned leader who is enthusiastic about people, culture, and community? Look no further, Gulf Coast Veterinary Specialists is looking for a Hospital Director to join our team!

We are considering energetic and passionate applicants for a hands-on Hospital Director to help continue to drive profitable future growth, organizational development, and high performing teams.

The ideal candidate is a dynamic business leader with a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.

The Director will report to the Ethos Veterinary Health (Ethos) Specialty+ER Divisional Group Leader along with partnering with the local leadership team.

Gulf Coast Veterinary Specialists (GCVS) was founded in 1988 and is currently one of the largest veterinary hospitals in the country. Today, GCVS is an internationally respected veterinary specialty and emergency hospital that continues to grow and set new standards. Our mission is simple: We provide specialized care, in partnership with the veterinary community, to help families with pets. We use our extensive experience and expertise in all major veterinary specialties to provide the highest quality, most comprehensive specialized care for companion animals, while working to advance veterinary technology through education and innovation.

The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of difficult to complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.

Essential job functions:

• Responsible for managing the operations and financial health of the hospital
• Interfaces and collaborates with Support Services departments as needed to ensure that the hospital goals are met
• Responsible for overseeing the recruitment, interviewing, and hiring of staff
• Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews
• Assign job responsibilities to managers and delegate as necessary
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations with HR guidance
• Organize and conduct staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings
• Responsible for administration and review of non-medical client complaints
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner
• Oversee billing, calculations of any discounts, and other special accounts
• Monitor purchasing so the practice operates within budget.
• Monitor the staff scheduling so that the practice operates within budget.
• Monitor and approve all expenditures within Ethos guidelines
• Ensure that the OSHA and Safety program and procedures are monitored and updated so that the hospital is in safety compliance
• Review income statements and other financial data to find ways to improve revenue and profit
• Meet regularly with veterinarians to review financial performance. Review accounts receivable to confirm proper and timely processing
• Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs
• Read and respond to all communication in a timely manner to ensure that Ethos policies, guidelines, and recommendations are quickly communicated to hospital staff and adequate training follows if needed
  
  

Essential skills:

• Knowledge of financial budget management
• Knowledge of sales and marketing techniques
• Background in managing service-oriented operations
• Ability to plan, organize and effectively present ideas and concepts
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities
  
  

Education:

• College degree preferred; advanced degree ideal
• Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility
  
  

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
• Must be able to occasionally lift up to 40 pounds
• Must be willing to work long or irregular hours under pressure conditions
• This position requires the ability to walk, bend, stand and reach frequently during a minimum 8-hour day
• Visual acuity sufficient to maintain accurate records; recognize people and understand written directions
  
  

job_20240503224606_DDXAA7OILQXISC8M Ethos Veterinary Health 10917711 Referral Relationship Manager

REFERRAL RELATIONSHIP MANAGER

Location: ARISE -Queen Creek AZ

Reports To:Referral Group Manager (direct report)/Hospital director (indirect report)

GENERAL OVERVIEW:

The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position reports directly to the Referral Marketing Group Manager in collaboration with their on-site Hospital Director (indirect report) and receives ongoing support, coaching, and training from both the Referral Marketing Group Manager and hospital leadership teams.

This is a full-time position and the Referral Relationship Manager will report to theReferral Group Manager (direct report)/Hospital director (indirect report).

ESSENTIAL JOB FUNCTIONS:

• Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute these goals to drive hospital revenue.
• Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
• Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
• Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
• Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
• Actively leverages the Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
• Actively utilizes the customer relationship management (CRM) tool to log hospital visit communications and other pertinent information needed to track hospital outreach
• Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.
• Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators.
• Manages referring veterinary hospital communications via media platforms in collaboration with the field marketing team
• Facilitates and attends community and veterinary outreach events
• May perform other job duties as assigned
  
  

QUALITIES OF A SUCCESSFUL CANDIDATE:

• Communication: You have the ability to communicate effectively with people of various backgrounds and career levels to build strong, lasting relationships
• Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
• Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
• High Standards: You take pride in your work and have a very high individual accountability.
• Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
• Self-Starter: You are highly ambitious, self-motived, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision
  
  

JOB REQUIREMENTS:

• Must possess a valid Driver's license and clean driving record.
• Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
• Ability to occasionally work uncommon hours to support hospital activities.
  
  

PREFERRED SKILLS AND EXPERIENCE:

• Associate or bachelor's degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
• 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth.
• Professional experience in veterinary medicine or the animal health industry is preferred
• Enthusiasm, and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
• Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
• Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making.
  
  

BENEFITS:

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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Queen Creek, AZ, United States https://ethosveterinaryhealth.applytojob.com/apply/8zlpTNIW5p/Referral-Relationship-Manager?source=LILI FULL_TIME MID_SENIOR_LEVEL On-site Queen Creek US AZ

REFERRAL RELATIONSHIP MANAGER

Location: ARISE - Queen Creek AZ

Reports To: Referral Group Manager (direct report)/Hospital director (indirect report)

GENERAL OVERVIEW:

The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position reports directly to the Referral Marketing Group Manager in collaboration with their on-site Hospital Director (indirect report) and receives ongoing support, coaching, and training from both the Referral Marketing Group Manager and hospital leadership teams.

This is a full-time position and the Referral Relationship Manager will report to the Referral Group Manager (direct report)/Hospital director (indirect report).

ESSENTIAL JOB FUNCTIONS:

• Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute these goals to drive hospital revenue.
• Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
• Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
• Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
• Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
• Actively leverages the Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
• Actively utilizes the customer relationship management (CRM) tool to log hospital visit communications and other pertinent information needed to track hospital outreach
• Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.
• Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators.
• Manages referring veterinary hospital communications via media platforms in collaboration with the field marketing team
• Facilitates and attends community and veterinary outreach events
• May perform other job duties as assigned
  
  

QUALITIES OF A SUCCESSFUL CANDIDATE:

• Communication: You have the ability to communicate effectively with people of various backgrounds and career levels to build strong, lasting relationships
• Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
• Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
• High Standards: You take pride in your work and have a very high individual accountability.
• Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
• Self-Starter: You are highly ambitious, self-motived, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision
  
  

JOB REQUIREMENTS:

• Must possess a valid Driver’s license and clean driving record.
• Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
• Ability to occasionally work uncommon hours to support hospital activities.
  
  

PREFERRED SKILLS AND EXPERIENCE:

• Associate or bachelor’s degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
• 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth.
• Professional experience in veterinary medicine or the animal health industry is preferred
• Enthusiasm, and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
• Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
• Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making.
  
  

BENEFITS:

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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