Each LeasingConsultanthas primary marketing responsibility as it pertains tointerfacingwith prospective residentsatthe community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, LeasingConsultantsare the community’s most important personnel as they candeterminehow well a community does ina very competitivemarketplace. Specific training forLeasingConsultantscenters on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provideexcellent service to all residents, prospects,and visitors to the community
Follow Fair Housing Standards in all dealings with prospects and residents
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
Conduct the application review for each lease including credit and income verifications and background checks
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures
Ensure the condition of leased apartments prior to move-in, including a final inspection
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
Complete all tasks necessary to successfullyoperatethe leasing office
Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit
Answer all phone calls, emails, and voicemails that come in throughout the day
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed
Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification
Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.Review allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication
Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information
Lease Files: OnceLeasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved, send a copy toresidentand file lease properly
Work Orders: In conjunction withMaintenance Team, enter work orders intoEntrata.Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems
Renewals:complete renewal efforttasksas necessary
Monthly/On-Going:
Leads:ArchiveinactiveLeads.Ensure Leads and Applicants in Entrata are up to date
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager
Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents
TURN:
Roommate Matching: AssistAssistant Community Manager with roommate matching processes and communication
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during theTurnprocess
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
Enter gate codes, distribute parking decals
Obtain utility hook-up verification from resident (or no mail key)
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters)
Confirm Resident Contact Information & Demographics inEntrata
QUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing,andcustomer service experience
Able todemonstratea positive attitude and toenthusiastically and effectively communicate the benefits of the apartment communityto prospective students, their parents, and University personnel
Able to speak effectively before groups of customers or employees oforganization
Able to read and understand lease documents
Able to be an effective team player and interact well with others
Organized anddetail oriented
Patient, even-tempered and works well under pressure
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
Able towriteroutine reports and correspondence
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations
Able to apply common sense understanding to carry out instructionsfurnishedin written, oral, or diagram form
Effective time management skills
Able tomaintainconfidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel
Knowledge inEntratapreferred
CERTIFICATES, LICENSES, REGISTRATIONS:
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:(These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job: