The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest's stay.
Position Responsibilities
Adhere to established company and departmental procedures, guidelines, and polices at all times
Foster and promote a cooperative and harmonious work environment
Promote positive customer relations for all customer by providing prompt, courteous, and efficient service
Registers customers into the hotel and checks them out at the end of their stay.
Maintains cash bank and prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides LMS generated cash receipts for customer records
Makes necessary baggage arrangements according to hotel procedures
Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure
Assist with checking rooms to verify the status of hotel reservations.
Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants
Informs hotel customer about the property's services and events
Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.
Knowledge of all outlets and their hours of operation.
High School Diploma or Equivalent is required
Prior cash handling & customer service experience is preferred
Computer related experience desired
Ability to effectively communicate in English
Essential Functions
Aptitude in resolving issues with a customer-focused orientation.
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
What's Required
High School Diploma or Equivalent is required
Prior cash handling & customer service experience is preferred
Computer related experience desired
Ability to effectively communicate in English
Requirements
High School Diploma or Equivalent is required
Prior cash handling & customer service experience is preferred
Computer related experience desired, including LMS & ACSC
Ability to effectively communicate in English
Benefits
Free Food & Snacks
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Gambling Facilities and Casinos
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