EAM Specialist II

The Engineer Enterprise Asset Management (EAM) is a critical enterprise business activity which brings together many aspects of installed asset optimization, life-cycle management, and investment prioritization. The EAM Systems Technician supports EAM business activity by facilitating training, responding to systems support requests, and working on activities across all company enterprise systems including, Maximo, Mobile, PeopleSoft, PowerPlan, BIRT, along with Capital and Maintenance projects. The EAM Technician is to build, support, and ensure functional and efficient use of all EAM systems by all stakeholder groups while meeting customer satisfaction, safety, performance, and asset management maturity goals. The EAM Systems Technician collaborates with the various systems stakeholder groups to design, develop, test, train, and recommend system solutions that directly support the goals of Strategic Asset Management at California Water Service. The EAM Systems Technician serves as a liaison and collaborator between systems stakeholder groups; including operations, engineering, information systems, and more. This position can be located in San Jose, Bakersfield or Torrance, CA

Responsibilities

• Accurately manages water Distribution, Production, and Treatment assets in enterprise asset management (EAM) systems/applications.
• Analyzes business processes and user needs, documents requirements, processes, and translates them into system requirement specifications. 
• Develops EAM Platform analytical methodologies and assesses the appropriateness of EAM applications for specific projects.
• Assists in the development and implementation of standardized procedures and corresponding documents for business systems; including, business process definition, business process reengineering, and business process change management. Assists users with system issues.
• Prepares and distributes routine and custom reports for the various departments in support of the EAM systems.
• Produces various visualizations, reports, and analyses.
• Responds to, tracks, and resolves support requests.
• Provides technical assistance and training support to customers.
• Assists in the development, documentation, and implementation of standardized processes and procedures.
• Supports EAM application end-users in areas such as user access management, training material design and development, training end-users (all audience levels), reports development and delivery in support of business operations.
• Maintains online system documentation, troubleshoots issues, tracks issues, and resolves issues involving moderately complex system errors.
• Other duties as assigned.

Qualifications

• Associate degree or technical/vocational school certification in engineering, computer science, or related field desired.  Alternatively, business degree with technical business analyst skills or experience desired.
• Two years of experience utilizing enterprise asset management platforms and data concepts. Experience using IBM Maximo is preferred.
• Understanding of relational databases and structured query language
• Skilled with system/process analysis and definition
• Proficient in data entry/management and document creation/management
• Understanding of Asset Management and Business Analyst fundamentals
• Effective written and verbal communication skills
• Proficient in the use of Microsoft Office applications, including Excel
• Valid California Driver License