Director, Provider Operations

About The Director, Provider Operations At Headspace

Headspace’s mission is to create a world where mental health is never an obstacle. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety.

We are a fast-paced environment, learning and evolving quickly, so we can provide the best support possible to our members. This role requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

The Director, Provider Operations will drive operational efficiency and scale of Headspace’s therapy and psychiatry network, with a specific focus of building out the people, process and systems required to effectively grow and manage a diverse 1099 and W2 network. Reporting to the VP, Marketplace, the Director will also drive cross-functional priorities, roadmapping and network growth strategy to achieve business goals, working closely with Clinical leadership to ensure alignment. The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements, and managing a team of operators. Core oversight domains include, but are not limited to: provider onboarding operations, network management, licensing, credentialing.

What You Will Do

• Lead cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent, and Operations to set vision, strategy, and roadmap driving internal infrastructure builds (people, process, systems) to support a scaling 1099 therapy and psychiatry network
• Lead operational teams enabling network scale, including Provider (Therapy + Psychiatry) Onboarding Operations, Network Management (service quality, systems hygiene, etc.), Credentialing, and Licensing
• Set roadmap, KPIs and business health metrics driving accountability and transparency of domains above
• Identify opportunities to drive operational efficiency across the care delivery business, including but not limited to: process improvement initiatives (ex. Schedule optimization, Onboarding efficiencies), workflow audits, automation opportunities and associated tooling investments
• Demonstrate a structured, data-driven approach, developing investment and project briefs that clearly outline the problem space, business context, approach, recommendation, and core metrics
• Defines business requirements and evaluates potential vendors to support network scale
• Thought partner to senior leadership evaluating clinical offerings and expansion opportunities
  
  

Required Skills

What you will bring:

• 8+ years of experience, with deep domain expertise around building and scaling a virtual clinical network and associated complex operations; strong preference for therapy and psychiatry network experience
• Demonstrated track record at a high-growth, digital health start-up
• Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role
• Ability to influence and effectively communicate with senior leadership
• People management experience and ability to motivate and drive operational teams
• Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution
• Strong judgment, accountability and decision-making skill set
• Critical problem solver leading with data
  
  

Preferred Skills

• Experience with provider (therapy, psychiatry) licensing strategies (cross-licensure) and credentialing systems
• Experience collaborating with clinicians as key stakeholders
  
  

Pay & Benefits

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $140,040-$190,213.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How We Feel About Diversity, Equity, Inclusion And Belonging

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

• Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
  
  

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice