The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury! A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences!
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun!
The role:
As the Hotel Director of Rooms, you will be responsible for overseeing all aspects of the hotel's accommodation facilities, ensuring exceptional guest experiences and efficient operations within the rooms division. You will manage a diverse team including front desk staff, housekeeping, security, The Brim retail shop and guest services, working collaboratively with other departments to uphold the highest standards of hospitality and guest satisfaction.
The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.
A day in the life…
Strategic Planning: Develop and implement strategies to optimize room revenue, occupancy rates, and guest satisfaction levels. Monitor market trends and competitor activities to identify opportunities for growth and improvement.
Team Leadership: Lead and motivate a team of rooms division managers and staff, providing guidance, training, and support to ensure high performance and adherence to hotel standards. Foster a positive work environment that encourages teamwork, creativity, and professional development. Manage compliance with collective bargaining contract.
Guest Experience: Maintain a strong focus on delivering exceptional guest experiences by consistently exceeding expectations and resolving any issues or complaints in a timely and effective manner. Monitor and reply using guest feedback systems to continuously improve service quality and guest satisfaction.
Operations Management: Oversee all aspects of rooms division operations and departments. Ensure efficient workflow, effective communication, and seamless coordination between departments to provide a smooth and enjoyable stay for guests.
Financial Performance: Create, Update and monitor departmental budgets and expenses, identifying cost-saving opportunities and revenue-generating initiatives.
Quality Assurance: Maintain high standards of cleanliness, comfort, and safety throughout the hotel's accommodation facilities. Conduct regular inspections and audits to ensure compliance with brand standards, local regulations, and industry best practices.
Relationship Management: Build and maintain positive relationships with guests, suppliers, vendors, internal partner's and other stakeholders to enhance the hotel's reputation and promote repeat business. Collaborate with sales and marketing teams to drive room sales and promotional activities.
Salary: $120k - $130k plus 30% Bonus Potential
We’ve got you covered…
Our team members are our most important asset and that’s reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including:
Health Benefits Package--Medical/Dental/Vision
401K, with matching
Paid Time Off --holidays/personal/vacation/sick
Onsite Parking
Complimentary dry cleaning for your work-related clothes
Cell phone reimbursement
Commuter Reimbursement Program – For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
On Demand Pay
Education Assistance Program
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Requirements
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Demonstrated experience with increased levels of responsibility in rooms division management or similar role within the hospitality industry.
Organized and has an attention to detail
Strong leadership, communication, and interpersonal skills.
Excellent organizational and problem-solving abilities.
Proficiency in hotel management software and Microsoft Office suite.
Knowledge of revenue management principles and distribution channels.
Management experience in union environments
Bi-lingual a plus
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Seniority level
Director
Employment type
Contract
Job function
Management and Manufacturing
Industries
Hospitality
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