Director of Operations
Position Overview:
We are seeking a seasoned and dynamic Director of Operations to oversee the operational excellence of our restaurant group. As the Director of Operations, you will play a crucial role in setting and achieving operational standards, driving growth, and ensuring a consistent and outstanding guest experience across all our locations.
Responsibilities:
- Multi-Unit Management: Lead and supervise the operational teams across all 30+ restaurant locations, ensuring alignment with company objectives and standards.
- Operational Excellence: Develop and implement standard operating procedures (SOPs) and best practices to optimize restaurant performance in areas such as quality, service, cleanliness, and efficiency.
- Financial Management: Manage the budgets for each location, monitor financial performance, and implement cost-effective strategies to improve profitability and control costs.
- Quality Control: Oversee food quality, presentation, and consistency across all restaurants. Ensure adherence to health and safety regulations and food safety standards.
- Guest Experience: Maintain a strong focus on delivering an exceptional guest experience, overseeing service quality, hospitality, and guest satisfaction initiatives.
- Staffing and Talent Development: Oversee recruitment, training, and development of management and staff. Foster a culture of accountability, teamwork, and continuous improvement.
- Vendor and Supplier Relationships: Manage relationships with suppliers, negotiate contracts, and ensure the efficient procurement of ingredients and supplies.
- Expansion and Growth: Collaborate with executive leadership on expansion strategies, new store openings, and acquisitions, ensuring a seamless transition into the restaurant group.
- Performance Metrics: Establish and track key performance indicators (KPIs) for each restaurant location to measure and improve operational performance.
- Community Engagement: Build and nurture relationships within local communities to enhance the brand's presence and contribute to community involvement initiatives.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field. MBA is a plus.
- Proven experience in multi-unit restaurant operations management, ideally in overseeing 30 or more locations.
- Strong financial acumen and budget management skills.
- Excellent leadership, coaching, and team-building abilities.
- Exceptional problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Knowledge of the restaurant industry, including industry trends and best practices.
- Ability to travel to different locations as needed.
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Seniority level
Director -
Employment type
Full-time -
Job function
Management -
Industries
Restaurants, Food and Beverage Services, and Bars, Taverns, and Nightclubs
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