Director of Banqueting & Special Events

A prestigious resort in Hualalai is seeking a Director of Special Event Operations who embodies a commitment to excellence and infuses enthusiasm into every aspect of their work. Our Director of Special Event Operations plays a pivotal role in shaping the guest experience by offering exceptional knowledge of the Resort and embodying the Golden Rule in all interactions. Legal work authorization is required.

RESPONSIBILITIES:

• Recruit, train, assess, lead, inspire, mentor, and manage all employees, supervisors, and assistant managers within the Banquet Department to ensure adherence to established cultural and core standards. Maintain a focus on motivating and engaging long-serving employees.
• Develop long-term strategic plans for outlet operation and execution plan development.
• Foster effective communication channels with all staff members.
• Maintain a visible presence in the operation, offering assistance as needed, providing recognition, fostering positive public relations, and addressing complaints, concerns, or special requests from guests, clients, and group contacts.
• Coordinate setup requirements for both in-house and off-site functions by banquet event orders.
• Liaise with group contacts on-site and relay essential information to Catering and Conference Services Managers and the Banquet management team to ensure flawless execution of all function details.
• Ensure the quality and timeliness of all food items in collaboration with the culinary team, providing guests with expertise on wine and spirits in a tastefully appointed environment dedicated to attentive and distinguished service.
• Stay abreast of catering/banquet trends and conduct comparative analysis. Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Director of Catering to devise effective menus and wine lists while upholding exceptional product quality at a reasonable price.
• Participate in regular operational meetings to foster effective coordination and cooperation across departments.
• Understand and enforce labor standards in collaboration with Finance.
• Manage labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Articulate reasons for variances and implement necessary changes.
• Monitor the physical condition of banquet facilities and equipment, making recommendations for corrections and improvements as necessary
• Ensure prompt follow-up on pending work orders to avoid compromising the guest experience.
• And more!

REQUIREMENTS:

• Legal authorization to work in the United States.
• Proficiency in accurately navigating computer systems.
• College education or equivalent experience.
• Three to five years of relevant experience in a similar position, preferably with Forbes-rated hotels.
• Strong customer service skills.

BENEFITS:

• Competitive salary range: $105,000 - $116,000, negotiable to higher compensation based on experience.
• Access to onsite amenities, including a Physical Therapist, Indoor and Outdoor Gym facilities.
• Comprehensive benefits package including holiday, vacation, and sick pay, company match 401K plan, laundered employee uniform, complimentary employee meals, and more.
• Opportunities for training, development, and recognition programs.
• Complimentary stays at various properties worldwide.

If you meet the qualifications and are interested in joining our team, please apply now.