Desktop Admin

• candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions
• local Richmond, VA candidates required
• Contractor will be responsible for purchasing parking
  
  

Direct Client

Phone/Skype Hire. Onsite from day 1

Direct Client

Phone/Skype Hire. Onsite from day 1

Location: Albany, NY

Duration: 12+ months

Responsibilities

• Respond to all service requests.
• Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware/ peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed for all users.
  
  

Skills Needed

• 36 months experience managing support requests on a level 2 help desk.
• 36 months experience resolving hardware and software issues and troubleshooting Window 7 or OS.
• 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
• 36 months experience using Lan Sweeper, Remote desktop and Active Directory, all three are required.
• 36 months experience using ITSM service desks.
• 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
• 36 months experience using Clonezilla to create and apply images.
• 36 months experience supporting Lotus Notes.
• 12 Months experience with the installation and support of Office 2016 in an enterprise environment.
• 12 months experience troubleshooting Windows 10 OS and applications.
  
  

Thanks

Neeraj Singh

Location: Richmond, VA

Duration: 12+ months

Responsibilities

This role will serve as the primary resource responsible for maintaining Central Office workstation inventory, ordering, issuance, peripherals, maintenance, disposal, etc.

The Data Analyst will be responsible for appropriate stewardship of VDOT funds related to Information Technology assets. The identified candidate will serve as the primary contact for vendors and service providers, as well as coordinating the agency wide validation of refresh eligible workstations, identifying hardware/peripheral standards, continual maintenance of the Configuration Management Database, and related systems.

Skills Needed

Knowledge of IT Asset Management best practices. Required 5 Years

Ability to analyze business needs, gather and analyze data, and communicate solutions. Required 5 Years

Skill in the use of troubleshooting tools, managing, and administering Windows workstations. Required 3 Years

Demonstrated skill in organization, time management, and task prioritization in a high-volume workspace. Required 5 Years

Experience providing strong customer service with a customer first attitude. Required 5 Years

Knowledge of State policy and governance. VITA Experience a plus. Desired 3 Years

Skill in SQL queries, data manipulation, report development, and BI tools. Nice to have 3 Years

Question 1 Is candidate able to interview onsite? This is REQUIRED.

Question 2 Do you agree to work onsite every day? This is REQUIRED.