Frozen Food Express is looking for a Customer Service Representative for our Lemont, IL location.
Responsibilities
Support daily activities of FFE Account Manager
Responsible for daily hands-on customer related situations, account development and customer satisfaction.
Accurately and timely input all load information into the operating system.
Will be responsible for communicating directly with customer’s employees to determine daily freight needs and providing status updates to them.
Assisting and dealing with driver issues on a daily basis.
Provide exceptional customer service to FFE Customer/employees, carriers, and drivers.
Communicating daily with carriers, the on-site customer and freight employees to ensure on-time pick-ups & deliveries.
Interacting directly with customer to determine products ready to be shipped
Monitor and trace load so that follow up can be made to the customer regarding issues that could effect on-time pick up or delivery.
Creating and disturbing freight documents (BOL’s, labels, manifest, etc).
Entering load information and tracking/tracing shipments in software system.
Scheduling necessary appointments with receivers and coordinating delivers.
Running all necessary reporting tools and reporting information to the appropriate departments/managers as requested.
Ensure superior customer service, problem resolution, and effective procedures and process throughout the department.
Communicate service issues, declined business and new business opportunities to the sale department.
Other duties as assigned or as needed.
Requirements
3+ years of current Customer Service experience required
Transportation experience required
AS400 experience preferred, but not required
Strong problem solving skills and ability to multi-task
Ability to manage multiple priorities and exceptional follow-through abilities
Strong organization skills for planning, decision-making and executing.
Excellent oral and written communications skills
Individual must be flexible. As hours will be based on Customer needs, overtime or weekend shifts may be required
Must be professional
PC literate to include Microsoft Office products such as Word, Excel and Outlook
We offer a competitive benefits and compensation package that includes medical, dental, vision, LTD, life insurance, and more, as well as a 401(k) plan.
The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening.
FFE Transportation Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.
We offer a competitive benefits and compensation package to meet individual and family needs. Benefits include:
Multiple medical plans, including:
Prescription coverage
Online Virtual Medical Visits
24 Hour Nurse Support
Wellness Initiatives to encourage healthy living
Preventative Care Services
Dental and Vision plans
Flexible Spending Account
$25k Basic Life insurance provided at no cost to employee
Disability and additional Life insurance plans available
401(k) Retirement Plan
Vacation and Sick time
Employee premium contributions are based on benefit plan election and level of coverage.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Truck Transportation
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