Coordinator, D2C/eCommerce Strategy

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How We LEAD:

Merchandise and commerce are becoming part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand.  For fans, it’s another pathway to connecting with an artist and the culture they represent.

UMG is looking for an eCommerce Coordinator to join Interscope Capitol Labels Group. The eCommerce Coordinator will work closely with a dedicated eCommerce lead and their teammates to help organize and coordinate the operations and logistics needed to successfully execute new direct-to-consumer programs revolving around artist activity and key events. They will support the eCommerce lead in coordinating with various internal and external departments to ensure that all necessary operational components are aligned for the launch and maintenance of eCommerce programs including store campaigns, CRM and fan acquisition campaigns, VIP ticketing programs, and more. Ideal candidates are highly organized, detail-oriented, proactive, can thrive in a fast-paced environment, and can juggle the coordination of information for many different cross-functional teams.

How You’ll CREATE:

• Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
• Gather, organize, project manage, and liaise with multiple cross-functional team members including Store Management, Order Management, Inventory Management, Logistics, Production, and Marketing teams to ensure deadlines to meet launch dates.
• Work closely with store manager to ensure that they have all pertinent information for store and product launches. Field all comments/amendments to ensure timely program launches.
• Perform regular QA checks on active web stores to ensure proper shop functionality, marketing copy, and merchandising.
• Proactively manage music and merchandise inventory levels across all stores and alert appropriate team members when product needs to be replenished.
• Place music orders in UMGs internal music ordering system. Follow those orders until they land at warehouse.
• Compile and provide various sales and inventory reports to relevant stakeholders as needed.
• Submit comp requests for stakeholders, artist management, sweepstakes prize winners, influencers etc.
• Work closely with inventory and order management team to provide packing and tracking information for incoming shipments.
• Create, manage, and supply all global linkfires.
• Liaise with international territories for creation of localized stores and programs, ensuring that all international territories have information they need to replicate various product offerings and campaigns.
• Occasionally assist in creation of eCommerce pitches and product / marketing presentations that are to be delivered to brand managers and artist managers.
• Monitor social activity to identify potential fulfillment issues and/or poor user experience.
• General admin including meeting scheduling, expense reports, occasional travel booking.
  
  

Bring Your VIBE:

• 1-2+ year of relevant internship or full-time work experience, preferably in music, entertainment, or eCommerce
• Excellent communication and interpersonal skills (verbal and written)
• Meticulous attention to detail and follow through
• Extremely organized with superior time management skills
• Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
• Pro-active is your middle name. Excellent at providing information to team members before they even get the chance to ask you for what they need!
• Self-accountability to follow-through with proper consistent updates to stakeholders
• Excellent computer skills, including Microsoft Office, Excel, PowerPoint, and Google docs
• Experience with Monday.com preferred, but not required
• Experience with Photoshop is a plus, but not required
• Experience with Linkfire is a plus, but not required
• Experience with Shopify is a plus, but not required
• Strong interest in learning more about eCommerce Operations and eCommerce Marketing
• BA degree in related field preferred
  
  

Perks Playlist:

• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan with company matching
• Flexible Paid Time Off Plus Paid Holidays, 2 week “Winter Break” & Summer Fridays
• Medical, Dental and Vision Insurance
• Student Loan Repayment Assistance & Tuition Reimbursement (after 12 months of service)
• Robust Employee Assistance Program (for you and your loved ones)
• Annual Well-Being Allowance which includes Fitness, Travel, Home Enhancements, Nutrition, and Spa Treatment Reimbursements
  
  

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
  
  

• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
  

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

eCommerce

Salary Range:

$37,459 - $78,100

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.