HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.
The Case Manager of the NORC program will assist the Program Director to manage the operations of a social services information, referral, and assistance program that emphasizes benefits and entitlements to eligible members of the community.
Rate of pay: $21.00 per hour
Work Schedule M-F 8:30 am -3:30 pm
Responsibilities include but are not limited to:
Direct provision of Information and /or Case Assistance to the client ;
Excellent communication skills including oral and written with the ability to work with clients in crisis
Comprehensive knowledge of issues related to defined clientele (i.e., elderly, youth, immigrant population)
Knowledge of services or resources available to defined clientele
Interviewing clients for needs assessment (can be phone, office, or in-home)
Providing case service and case management (including assistance in acquiring, interpreting, and completing required forms and gathering verification information for entitlements and services) to clients and of clients to appropriate service agencies
Follow up on clients ' cases on a regular basis to assure the resolution of issues identified as well as identify possible new issues
Escorting clients to appropriate services to assist with language translation, completion of the necessary paperwork, etc
Attend required training - in-house or at other venues to keep abreast of laws, regulations, services, and issues affecting defined clientele
Maintaining case service log for documenting time, issues, and resolution
Computer entry of the program required statistics
Attend Weekly and Monthly case management meetings with Program Director
Follow established on-site safety and emergency procedures
Qualifications:
BA or Associate's degree with demonstrated human service experience
Bilingual
Must have experience providing social services case assistance
Strong communication skills (writing and speaking)
Strategic thinking and planning skills
Demonstrated interest in social services and experience working with older adults is preferred
Benefits Offered: Excellent benefits, including health insurance plan, dental, vision, and life insurance plan, flexible spending account, 403b, vacation, sick, holiday pay, and TransitChek.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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