Account Representative - Titleist

Job Description

WE ARE A PRODUCT COMPANY.

We Are a Process Company.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The Account Representative is responsible for front-line communication with our customers and consumers re: all product, program, and availability information. Will have between 12-24,000 contacts with customers in the course of a year.

Responsibilities:

• Assist customers/sales reps by entering/changing orders, and advising them of sales programs.
• Answer customer/consumer inquiries re: product performance, construction, & availability.
• Administer sales programs by consistently applying proper terms/discounts to each order.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Coordinate special requests with other departments to ensure orders ship as requested.
• Support Sales, Mkt. & Leader Departments by managing/reporting on special projects.
• Analyze current processes/procedures & identify/implement ways to improve.
• Assist in training and development of new members of the CS Dept.
• Represent Acushnet Company at special events & answer participants' questions.
• Recognize trends and call attention to unusual activity encountered.
  
  

Requirements:

• 2 years college, AS or BS Degree preferred.
• 2-4 years’ experience in Customer Service.
• Golf industry required or 1 year as an Acushnet Company Associate CSR.
• Selling experience preferred.
  
  

About Us

Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.

Acushnet Company offers competitive salaries commensurate with experience and a comprehensive benefit package consisting of medical & dental; 401 savings plan; tuition assistance; life & disability insurance; vacations/holidays; on-site wellness facilities; and generous product discounts.

Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.

Acushnet Company participates is E-Verify. Please click here for more details.