“Having worked with Ken for the past 2.5 years he clearly became the most dedicated, understanding and professional customer support engineer I have ever interacted with. Ken knows how to debug even the most difficult issues, even if it means sorting through massive amounts of SQL data or log files. He constantly was highly praised by our customers (> 95% customer satisfaction rate), was highly involved with engineering to understand limitations and to suggest enhancements to improve the customer experience.”
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