Amy Stevens

The newest Medicare program presents a unique opportunity, but it also raises some crucial questions: How is this program different, and what features could improve clinical and financial outcomes?

Hear the latest perspectives from our population health management experts on these questions and the promising aspects of the ACO PC Flex Model, including its emphasis on proactive care, addressing social needs, and providing de-risked prospective payments. Explore the significance of a… Show more

The newest Medicare program presents a unique opportunity, but it also raises some crucial questions: How is this program different, and what features could improve clinical and financial outcomes?

Hear the latest perspectives from our population health management experts on these questions and the promising aspects of the ACO PC Flex Model, including its emphasis on proactive care, addressing social needs, and providing de-risked prospective payments. Explore the significance of a localized scale, the impact on underserved populations, and the pivotal role of technology infrastructure in achieving success.

The newest Medicare program presents a unique opportunity, but it also raises some crucial questions: How is this program different, and what features could improve clinical and financial outcomes?

Hear the latest perspectives from our population health management experts on these questions and the promising aspects of the ACO PC Flex Model, including its emphasis on proactive care, addressing social needs, and providing de-risked prospective payments. Explore the significance of "localized scale," the impact on underserved populations, and the pivotal role of technology infrastructure in achieving success. Show less

This is part two of our "VBC's Tipping Point" series. If you missed the first part, you can read more about why value-based care is closer than you think. In the previous article, Amy Stevens, General Manager of Provider Performance and Innovation at Innovaccer, debunked three common myths about the barriers faced by health systems in transitioning to value-based care:

"Health systems are at a disadvantage in a consumer-focused world."
"Health systems can't do technology."
"Health… Show more

This is part two of our "VBC's Tipping Point" series. If you missed the first part, you can read more about why value-based care is closer than you think. In the previous article, Amy Stevens, General Manager of Provider Performance and Innovation at Innovaccer, debunked three common myths about the barriers faced by health systems in transitioning to value-based care:

"Health systems are at a disadvantage in a consumer-focused world."
"Health systems can't do technology."
"Health systems don't have the money."
However, the truth, although counterintuitive, tells a different story.

Value-based care represents a profound transformation in care delivery. Technology plays an enabling role, but it is not the sole solution. The digital transformation of healthcare is necessary, but it is currently progressing at a slower pace.

In this article, Amy Stevens continues to debunk more myths about the provider's journey toward value-based care.

Read this eBook to explore the following topics:
Why healthcare needs a digital transformation.

How healthcare can harness the potential of its massive amounts of data through technological advancements.

Why the shift to value-based care is a transition rather than an instant transformation.

The importance of driving enhanced healthcare outcomes for all stakeholders involved.

How care teams can predict their performance against targets and make necessary adjustments along the way to optimize available revenue. Show less

The pace at which value-based care (VBC) is growing could have a $1 trillion enterprise value, as per McKinsey.

Our GDP can attest to an incredible amount of money floating in the healthcare system. If we move the dollars around, the math works for VBC models too. A sequence of payers attaching a monetary reward for providers for producing consistent patient engagement and improvement is rapidly gaining confidence.

Amy Stevens, General Manager, Provider Performance and Innovation… Show more

The pace at which value-based care (VBC) is growing could have a $1 trillion enterprise value, as per McKinsey.

Our GDP can attest to an incredible amount of money floating in the healthcare system. If we move the dollars around, the math works for VBC models too. A sequence of payers attaching a monetary reward for providers for producing consistent patient engagement and improvement is rapidly gaining confidence.

Amy Stevens, General Manager, Provider Performance and Innovation at Innovaccer, sheds light on the not-so-distant VBC reality and the biggest myths that act as barriers to VBC success.

After reading this eBook, you will be able to find answers to:
What are the forces of change in the accelerated growth of value-based care?

What are the biggest myths that act as perceived barriers to success?

Why healthcare must focus on retail capabilities to propel growth in a consumer-focused world?

Should health systems invest in building their tech stack or opt for pre-existing solutions?

What does a systematic approach look like in the practical world of value-based care?

What are the three practical starting points for health plans in VBC arrangements? Show less

Interview with David Thorpe, CEO of Upperline Health

Providers today face more competition for patients than ever, and those patients have contemporary consumer expectations for both real-world and digital service, convenience, and quality.

A surprising new and effective way to meet those expectations—and find, guide, and keep patients loyal for life—is to combine CRM and PHM data, analytics, insights, and workflows.

The simple yet profound idea is to weave CRM data into the longitudinal consumer/patient record, apply the broader… Show more

Providers today face more competition for patients than ever, and those patients have contemporary consumer expectations for both real-world and digital service, convenience, and quality.

A surprising new and effective way to meet those expectations—and find, guide, and keep patients loyal for life—is to combine CRM and PHM data, analytics, insights, and workflows.

The simple yet profound idea is to weave CRM data into the longitudinal consumer/patient record, apply the broader analytics made possible by that, integrate the resulting holistic insights into relevant workflows, and—voila!—transform enterprise healthcare communications and the clinical patient journey, together.

And it works regardless of the payment models your health system or hospital has in play, whether that’s FFS, VBC, or APMs.

Take a moment to explore this new idea for a new era of healthcare CRM. This informational guide will give you exclusive insights that reveal:
The four C’s disrupting the market for provider services

How to eliminate barriers to systemness

Driving health system volume and growth

How integrating the data expands the aperture

Keys to directing patients to the right services

Crossing the payment model chasm by embracing loyalty (FFS) and engagement (VBC)

Better engagement techniques for patients in their care management program Show less

https://www.youtube.com/watch?v=deZ-zSmzDps

Industry insights; How children's lives are changing; new use cases opened during COVID; where pediatric hospitals are acting; how to widen the range of remote monitoring use cases; deep dive on devices

Industry overview of healthcare clinical asset management and the rise of automation to improve operational performance and patient outcomes.

interviewed by John R Fischer, Senior Reporter

Health systems with an automated command center can see up to $40 million in savings, reduce transfer delays by 70% post-procedure, and increase the speed of bed assignments from the ED by 30%. Command centers driven by automation are combating these losses, transforming day-to-day operations to provide seamless orchestration of care. In this webinar, industry experts from AVIA, Tampa General Hospital, St. Luke’s University Health Network, and a leading solution company will discuss their… Show more

Health systems with an automated command center can see up to $40 million in savings, reduce transfer delays by 70% post-procedure, and increase the speed of bed assignments from the ED by 30%. Command centers driven by automation are combating these losses, transforming day-to-day operations to provide seamless orchestration of care. In this webinar, industry experts from AVIA, Tampa General Hospital, St. Luke’s University Health Network, and a leading solution company will discuss their innovative approach to command centers and explore the future of care orchestration. Show less

To survive in the “new normal,” health systems must accelerate digital transformation and introduce new operating models and capabilities enabled by digital technology and automation.

Digitally enabled and automated clinical operations can impact functions across the entire enterprise, from improving provider experience to driving revenue and efficiency to boosting clinical outcomes. An analysis conducted by AVIA found digital clinical operations solutions can drive up to $185 million… Show more

To survive in the “new normal,” health systems must accelerate digital transformation and introduce new operating models and capabilities enabled by digital technology and automation.

Digitally enabled and automated clinical operations can impact functions across the entire enterprise, from improving provider experience to driving revenue and efficiency to boosting clinical outcomes. An analysis conducted by AVIA found digital clinical operations solutions can drive up to $185 million in cost savings and revenue opportunities for an example $2B health system.

Health systems can make an immediate and powerful impact on provider and patient experience, patient outcomes, quality of care, and their bottom line by focusing on care orchestration and command centers, clinical asset management, and intelligent scheduling. Show less

Presenter to member-only joint event of the Association's Payer Contracting Forum and Revenue Cycle Forum

Co-presenter, session focused on health system command centers and hospital at home.
Post-event content available through AVIA network membership

Video interview conducted by Julie Gould, Managing Editor

Digital imperative and defining what it means to be a "disruptor"
Emerging response to the imperative, including a historical and current overview of disruptive models and technologies in health care from ACOs and flu shot clinics with yoga classes to digital health, population health, big data and AI
A market analysis of disruptive models and where venture capital, health systems, and startups is investing, buying, sell, and creating new models and technologies
Strategies for… Show more

Digital imperative and defining what it means to be a "disruptor"
Emerging response to the imperative, including a historical and current overview of disruptive models and technologies in health care from ACOs and flu shot clinics with yoga classes to digital health, population health, big data and AI
A market analysis of disruptive models and where venture capital, health systems, and startups is investing, buying, sell, and creating new models and technologies
Strategies for hospitals and physicians to mobilized digital transformation efforts
The role of the attorney in guiding discussions and advise, including discussions of pitfalls and opportunities with business leaders and the board, such as fraud and abuse, HIPAA, 1135 waivers Show less

Reflections from a family created through diversity and the implications of saying we aspire to be "color blind"

80% of health system CFOs believe automation is an absolute and immediate need for long-term survival.

With significant changes in payer mix and increasing costs to maintain revenue cycle functions, health systems must embrace revenue cycle automation to compete in an increasingly digital world. Join AVIA’s Center for Operational Transformation experts Amy Stevens, EVP, and Haim Turhan, Director, for a 60-minute webinar.

Learn how revenue cycle automation can increase revenue… Show more

80% of health system CFOs believe automation is an absolute and immediate need for long-term survival.

With significant changes in payer mix and increasing costs to maintain revenue cycle functions, health systems must embrace revenue cycle automation to compete in an increasingly digital world. Join AVIA’s Center for Operational Transformation experts Amy Stevens, EVP, and Haim Turhan, Director, for a 60-minute webinar.

Learn how revenue cycle automation can increase revenue, decrease costs, enhance the patient and provider experience, and improve productivity.
Participants will explore:
- Why health systems must automate revenue cycle processes, with proven industry examples
- A market comparison of available automation approaches
- High-impact digital capabilities that enable prior authorization, financial clearance, and denials management
- How these technologies fit within health systems’ broader financial, operational, and patient experience agendas Show less

Session on strategies to drive innovation and digital transformation. Rural providers face unique challenges and opportunities when it comes to driving innovation. While resources may be limited for rural innovation teams, smaller, more nimble organizations make for great settings to spur and implement new ideas. This roundtable will focus on key issues that face rural providers in driving innovation and transforming the digital experience for their patients. While digital transformation may… Show more

Session on strategies to drive innovation and digital transformation. Rural providers face unique challenges and opportunities when it comes to driving innovation. While resources may be limited for rural innovation teams, smaller, more nimble organizations make for great settings to spur and implement new ideas. This roundtable will focus on key issues that face rural providers in driving innovation and transforming the digital experience for their patients. While digital transformation may sound daunting, broken down into smaller components aided by proven innovation tools and approaches, strategies can yield results within months if not weeks. If you lead strategy or innovation or are charged with improving the digital experience, join this session to learn and share best practices for building and sustaining an innovation culture that enables digital transformation. Show less

Interviewed for "5 Minutes in Healthcare" publication, by Philip F. Jacobus, CEO.

also found at: https://aviahealth.com/news/five-minutes-in-healthcare-featuring-amy-dirks-stevens/

The pace of change in healthcare, and increasing need to operate through digital and automated platforms, is demanding new approaches and skills from health system legal teams and their advisors. This session used case studies to showcase how disruption is happening, how digital makes winners and losers, and the legal implications of the new business and care models. AVIA's Legal Toolkit, developed with a network of in-house counsels and industry experts, was highlighted as an important… Show more

The pace of change in healthcare, and increasing need to operate through digital and automated platforms, is demanding new approaches and skills from health system legal teams and their advisors. This session used case studies to showcase how disruption is happening, how digital makes winners and losers, and the legal implications of the new business and care models. AVIA's Legal Toolkit, developed with a network of in-house counsels and industry experts, was highlighted as an important advancement for the industry to aid the standardization, consistency, and confidence in the legal actions associated with innovation and digital, aiding the acceleration of business performance, expanded care options, and consumer engagement. Show less

Leaders at OSF and AVIA discussed the evolution of their partnership, and how they’re working together to identify the best digital solutions to meet specific challenges

MHE's Briana Contreras spoke with Amy Dirks Stevens, EVP of Digital Strategy Performance and Practice Lead at AVIA health, for this week's episode of Tuning Into the C-Suite. The two talked about automation in health systems and how it can be a solution to challenges such as budget issues and creating more efficiency in the workplace. Also discussed were areas where health system leaders can begin to leverage artificial intelligence.

Co-presenter
Public webinar; content available post-event through AVIA network membership

with Leslie Marsh, CEO of Lexington Regional Health Center and Amy Schroeder, Chief Strategy Officer.

The chaos and disruption of recent months has proven that hospitals need to be increasingly nimble to deal with challenge and change. A sound digital strategy is essential for driving results, but it can be challenging to know how to prioritize digital initiatives for the greatest impact. Hear how Lexington Regional Health Center, a critical access hospital in central Nebraska, moved… Show more

with Leslie Marsh, CEO of Lexington Regional Health Center and Amy Schroeder, Chief Strategy Officer.

The chaos and disruption of recent months has proven that hospitals need to be increasingly nimble to deal with challenge and change. A sound digital strategy is essential for driving results, but it can be challenging to know how to prioritize digital initiatives for the greatest impact. Hear how Lexington Regional Health Center, a critical access hospital in central Nebraska, moved quickly under the leadership of CEO Leslie Marsh to assess the organization’s digital readiness, identify priorities and launch a strategy for success – all at lightning speed.

This webinar, exclusively for AHA members, will demonstrate how Lexington Regional leveraged a free AHA member benefit, the AHA Digital Pulse, to assess and benchmark the organization’s digital capabilities in order to accelerate change. Show less

Health systems can unlock millions in their revenue cycle process by focusing on denials reduction -- and digitally-enabling the Financial Clearance process.

From a digital perspective, Denials Management is the fastest growing and exciting area of revenue cycle. Learn how to make timely, well-informed decisions on digital enablement in these revenue cycle components.

Just about every corner of a health system is affected by the need for a payer's prior authorization to provide services, treatment, admissions, transfers, etc. Automation has matured significantly, allowing these error-prone, time-consuming administrative tasks to now be digitally-enabled. Going digital unlocks new value, from labor to quality to revenue.

Reasons why we can be hopeful about healthcare during the crisis of a pandemic...
Interviewed by Dr. Ely Weinschneider, Psy.D.

Deloitte and AVIA co-convened a flash webinar with health systems C-suite leaders across the USA to accelerate industry sharing of immediate response tactics to the COVID Pandemic

Featured interview

Featured Panelist. Smart Health Communities are enabled by expanded connectivity, technological innovation, and a focus on social determinants of health. They achieve improved patient outcomes and access, while reducing healthcare costs. Leaders from Abbott, Deloitte, Walgreens, and AVIA share their perspectives on how they are helping their stakeholders achieve this vision.

Featuring OSF Healthcare. Case studies where digital is making the biggest operational impacts

Zell Fellows Event. Co-presenter, with Alexei Mlodinow, CEO/Founder of Surgical Innovation Associates and Mert Iseri, Co-Founder/CEO, SwipeSense

25% of healthcare labor is spent on mind-numbing, repetitive, error-prone administrative tasks. Presentation made the case for applying digital solutions to these areas to reduce cost and unlock productivity in the organization, while improve quality and the staff/physician as well as patient experience.

Key industry trends to watch and things you can do to get started today, in digital

Healthcare M&A exits: Who’s buying, what are they buying and why?
Private equity fundraising has hit a record breaking pace, including the formation of new healthcare-oriented funds. The appetite for strategic investment, in competition with the demand for private equity to deploy capital, suggests that 2020 will be a robust year for healthcare investors. Will this competitive landscape drive up valuations, or will uncertainty lead to more restructuring opportunities? Will we continue to see… Show more

Healthcare M&A exits: Who’s buying, what are they buying and why?
Private equity fundraising has hit a record breaking pace, including the formation of new healthcare-oriented funds. The appetite for strategic investment, in competition with the demand for private equity to deploy capital, suggests that 2020 will be a robust year for healthcare investors. Will this competitive landscape drive up valuations, or will uncertainty lead to more restructuring opportunities? Will we continue to see blockbuster transactions plus the strategic entry of non-traditional healthcare companies into the market through acquisitions? If so, will new exit and investment opportunities come to fruition?
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Podcast on digital innovation for health systems and the role of innovation.

Highlights from, “Designing an Innovator Network for Hospitals with Amy Stevens”

- How do you run a better health system using digital solutions that let you scale?
- Avia’s unique approach to helping health systems identifying the right tech.
- The marketplace solution that levels the playing field between digital startups and incumbents.
- What got you here, will get you there: using your network for vetting and implementing innovations.
- Who is moving the fastest to… Show more

Highlights from, “Designing an Innovator Network for Hospitals with Amy Stevens”

- How do you run a better health system using digital solutions that let you scale?
- Avia’s unique approach to helping health systems identifying the right tech.
- The marketplace solution that levels the playing field between digital startups and incumbents.
- What got you here, will get you there: using your network for vetting and implementing innovations.
- Who is moving the fastest to digital? Why and How.
- Why Avia isn’t a “digital PBM”.
- Building relationships and understanding buyer intent.
- Why aren’t best practices and successful programs rolled out in all 50 states?
- Why can’t you scale in Medicaid? Show less

Women in the United States suffer from maternal mortality rates not seen elsewhere in developed countries, and nowhere is that more true than among patients served by Medicaid. Although it is a national epidemic, inadequate maternal care disproportionately affects minority women and the 43% of US births financed by Medicaid. On this episode, we speak with an executive vice president of Avia Health Innovation, which is trying to address this issue in conjunction with 30 healthcare… Show more

Women in the United States suffer from maternal mortality rates not seen elsewhere in developed countries, and nowhere is that more true than among patients served by Medicaid. Although it is a national epidemic, inadequate maternal care disproportionately affects minority women and the 43% of US births financed by Medicaid. On this episode, we speak with an executive vice president of Avia Health Innovation, which is trying to address this issue in conjunction with 30 healthcare systems.

Women in the United States suffer from maternal mortality rates not seen elsewhere in developed countries, and nowhere is that more true than among patients served by Medicaid. Although it is a national epidemic, inadequate maternal care disproportionately affects minority women and the 43% of US births financed by Medicaid.

On this episode, we speak with Amy Dirks Stevens, executive vice president of Avia Health Innovation, which in 2018 launched the Medicaid Transformation Project, which aims to improve healthcare and related social needs, including behavioral health and mental health. In September, the organization began working with 30 health systems to try and change the course of outcomes for women and their infants. Show less

How to support Digital Innovation in the growing momentum for healthcare services and technologies which target the senior living and aging sector.

Additional article: https://www.mcknightsseniorliving.com/home/news/start-small-and-track-data-for-digital-tech-pilots-experts-advise/

Co-presenter with Lisa Dykstra, Lurie Children's Hospital, CIO

"Care Transformation and Value in the Safety Net" Conference, produced by the Medical Home Network

Health systems are increasingly responsible for patient success in the post-discharge period, which drives more than 60% of total episode cost. Evolving digital solutions are offering powerful ways for health systems to gain control over patient care in the critical 90-day period. Three technologies are explored via case studies from health system leaders.

If you've taken significant steps to prepare for an threat to operations, when something does "break" (like an Ebola epidemic) is that really crisis management or the extension of robust real-time issue management? This remotely facilitated conference session explored how organizations prepare for and respond to global health threats. Topics explored included the role of social media, risk perception, NGOs/private partners, privacy and individual freedoms, politics and public health, effects… Show more

If you've taken significant steps to prepare for an threat to operations, when something does "break" (like an Ebola epidemic) is that really crisis management or the extension of robust real-time issue management? This remotely facilitated conference session explored how organizations prepare for and respond to global health threats. Topics explored included the role of social media, risk perception, NGOs/private partners, privacy and individual freedoms, politics and public health, effects on the operating environment, and re-calibrating after a crisis. Show less

Real strategies and practical responses to the ACA presented from divergent perspectives:
- a large regional health system in the highly competitive Chicagoland market (Presence Health, Amy Stevens)
- a nationally-ranked Academic Medical Center (Teresa Conk, Chief Strategy Officer, UC Irvine Health) and
- a large primary care group with significant expertise in managing covered lives (Integris Health, Mary Ann Bauman, MD)

Gain insights on specific tactics and operational… Show more

Real strategies and practical responses to the ACA presented from divergent perspectives:
- a large regional health system in the highly competitive Chicagoland market (Presence Health, Amy Stevens)
- a nationally-ranked Academic Medical Center (Teresa Conk, Chief Strategy Officer, UC Irvine Health) and
- a large primary care group with significant expertise in managing covered lives (Integris Health, Mary Ann Bauman, MD)

Gain insights on specific tactics and operational infrastructure being developed to implement and manage financial risk for populations. Show less

National research was completed by BarlowMcCarthy for a new book in which a broad spectrum of physicians from across the country were asked to share their insights on healthcare and experiences in working with hospitals/systems. The learnings detail what they expect from leaders, as well as their peers and growth champions. The survey findings match the experience at Provena St Joseph Medical Center, a tertiary referral center in the southwest Chicago suburbs. Ms. Stevens and Mr. Brickman… Show more

National research was completed by BarlowMcCarthy for a new book in which a broad spectrum of physicians from across the country were asked to share their insights on healthcare and experiences in working with hospitals/systems. The learnings detail what they expect from leaders, as well as their peers and growth champions. The survey findings match the experience at Provena St Joseph Medical Center, a tertiary referral center in the southwest Chicago suburbs. Ms. Stevens and Mr. Brickman detailed leadership and operational methods, along with significant turn-around results, exemplifying each major finding of the physician study. Additionally, this session offered practical, immediate recommendations for senior leaders and their teams.
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Issue Management is a fundamental skill for an organization, but too often it is relegated as a stand-alone function, rather than operationalized across the organization. Ms. Stevens presented a model for assessing how each senior executive (e.g., CEO, CFO, COO...) can benefit from the unique expertise brought into the organization by Issue Management professionals.

Since its early days, Issue Management has been slowly migrating around and up the organizational structure. This hurdle is a test of the robustness of issue management as a desirable management skill set, and of the process as an essential competency for the organization as a whole. Today, issue management can be found under a more strategic leader (e.g., CEO, CSO), or it may fall under more operational executives (e.g., COO, CFO). Where it reports to, though, is more a function of who… Show more

Since its early days, Issue Management has been slowly migrating around and up the organizational structure. This hurdle is a test of the robustness of issue management as a desirable management skill set, and of the process as an essential competency for the organization as a whole. Today, issue management can be found under a more strategic leader (e.g., CEO, CSO), or it may fall under more operational executives (e.g., COO, CFO). Where it reports to, though, is more a function of who understands its value. Learn ways to court an “executive soul mate” for the Issue Management function, and interact with fellow attendees to discover how others have found partners, protectors, and devotees in the “C Suite.”
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Presented on the business leverage available from existing patient interactions within your healthcare network. Introduced an original taxonomy for identifying ways (potential) business "leaks" from a health system, and correlated case studies solutions. Also created an array of options for engaging physicians in the task of patient retention.

The seminar addressed payment reform and the need to find alternative collaboration models that promote high quality and efficient care in a post-health care reform environment. Ms. Stevens provided practical commentary, representing hospital administrators on the panel.

Organized around 4 "Triggers," participants created take-home applications around Issue Management opportunities during high-scrutiny events that derail operational and financial performance. The strategy triggers analyzed included key partners, issue progression, risk, and dormant issues waiting to be resurrected.

This presentation to executives was so well received by attendees, it was repeated for two different organizations as national webinars:
- Innovator's Studio/Navvis & Company (Dec. 2010)
- Forum for Healthcare Strategists (Oct. 2010)

Overview for business owners, and their wealth managers, of how reform might effect their business operations, and the financial health of those they serve

Many organizations have created a "physician relations program" with the intent of growing referrals. But how do they prove results & measure the impact? Dissect the types of impact, and discuss best options based on tangible criteria. Beyond personal decrees about what will be tracked, executives will learn how to structurally change the organization to incorporate the physician's voice into strategy and key decisions.

Presented a spectrum of new and re-tooled business models--ranging from most transactional to most integrative--being used by healthcare systems who are re-thinking the historic partnerships between hospitals and physicians.

The retail revolution in health care presents a question and a challenge: As consumers assume greater financial responsibility for their care, and demand great value for their investment, what must payors and providers do to modernize their operations and delivery model?

Presentation to national banking executives on the drivers eroding the current hospital business model. Hospital management--and the associated risks--are analyzed by five types of performance expectations: quality, technology, access, innovation, and sustainability.

Case studies where digital is making the biggest operational impacts