TPG, Inc.

Have you ever wanted to accurately predict business outcomes at a 90%+ certainty! TPG has made it a reality through our disruptive tech! What are the 10 reasons why contact centers should take advantage of TPG's 60-Day Pilot Program? 1. Comprehensive Evaluation and Monitoring: Harness the power of AI and machine learning to gain a holistic understanding of customer interactions. From speech-to-text transcription to sentiment analysis, our platform ensures compliance and mitigates risks seamlessly. 2. Enhanced Agent Performance: Empower your team with tailored coaching strategies and continuous development. The Develop™ module captures essential feedback, fostering a culture of excellence and skill enhancement. 3. Insightful Reporting and Analytics: Leverage the Assess™ module for sophisticated data visualization. Customizable dashboards provide actionable insights, facilitating informed decision-making and strategic planning. 4. Secure and Compliant Data Handling: Rest assured with our PCI-compliant services and robust encryption protocols. We prioritize the integrity and confidentiality of your data. 5. Scalable and Flexible User Access: Adapt to evolving needs with ease. Our platform allows seamless addition and removal of users, ensuring minimal disruption. 6. Proactive Issue Resolution and Support: Benefit from comprehensive product support and a structured SLA. Our dedicated support personnel ensure timely resolution of incidents, maintaining operational efficiency. 7. Strategic Insights and Consultancy: Gain maximum value with our transformation consultancy services. Develop call sampling methodologies and process-oriented insights for deeper understanding and operational effectiveness. 8. High Availability and Reliability: Enjoy a 99.9% availability commitment with minimal scheduled downtime. Our platform guarantees consistent service quality. 9. Cost-Effective Implementation: Evaluate the platform’s capabilities within a defined period before committing long-term. Mitigate financial risk and understand your ROI clearly. 10. Accurately Predict Business Outcomes: Anna®️ will convert your call data into actionable insights, that accurately predict business outcomes at a 90%+ certainty. To learn more about how to activate our 60-day Pilot program or schedule a demo, email or text Rob @ robert.enslow@tpginc.com or 256-263-3636 (sms only) Lisa DeFalco Rob Enslow Leslie Goodwin Jennifer Bosley - Capan John Heltzer Athina Karahogitis Daniel Akre Timothy Petch Alan Pendleton Tyrone Matheson Eric Borgos John J. Ruby Joe Shield Martin Idziak, CC, CL Brian Redden Doug Deker Dave Deker Alex Carrillo Ted Fortezzo Hale Jay David Parkhurst Koda Skurzewski (Sker - je - ski ), OMCP Michael Flodin #CustomerExperience #AI #MachineLearning #ContactCenter #OperationalExcellence #DataSecurity #CustomerEngagement #Innovation #TPGTeleManagement #AnnaAI

Why does Anna® stand in a league of her own? REASON #1 Anna® AI: Converts call data into actionable insights that accurately predict business outcomes at 90%+ level of certainty! The Competition: No statistically validated prediction models REASON #2 Anna® AI: Predictive analytics and accurate benchmarking out of the box The Competition: Lengthy implementation with sophisticated customization REASON #3 Anna® AI: Tells you the top 5 behavioral attributes to to focus on to realize quantifiable business outcomes The Competition: They lack the 180 million data points Anna had when she was built, in order to accurately predict business outcomes REASON #4 Anna® AI: Established a mathematical connection between agent behavior and quantifiable business outcomes that are both measurable and statistically verifiable The Competition: No results-driven data science or mathematical framework. Results are never predictable, nor are they willing to guarantee any results at any level of certainty ------------------------------------------------------------------------------------ To learn more or schedule a demo, email or text Rob @ robert.enslow@tpginc.com or 256-263-3636 (sms only) 📅 Book an Anna® demo by clicking this link: https://lnkd.in/gYB9pDPb Lisa DeFalco Rob Enslow John Heltzer Leslie Goodwin Jennifer Bosley - Capan Athina Karahogitis Daniel Akre GigCXTalent BorderlessCX™ Call Center Power Doug Deker Dave Deker Brian Redden Alan Pendleton Matt Hrncir Aarde Cosseboom - CX Expert Joe Shield Tim Savage Timothy Petch Broadvoice João Camarate Alan Pendleton David Parkhurst Liveops, Inc. OP360 (OfficePartners360) Aaron Fischer Megan Lyn Bassler (Vonderach) Ben Roberts Tim Boylan Jeff Beelman, CCXP Hale Jay Joe Rice #AI #ArtificialIntelligence #PredictiveAnalytics #BusinessInsights #CallData #DataScience #Benchmarking #BusinessOutcomes #CustomerExperience #AgentPerformance #MachineLearning #BigData #QualityAssurance #BusinessIntelligence #DataDriven #TechInnovation #CustomerSuccess #PredictiveModels #BusinessGrowth #DataAnalytics

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What are the three most significant challenges faced by call centers that Anna® effectively addresses? 1. Inconsistent Quality Assurance and Performance Metrics:    Call centers often struggle with maintaining consistent quality assurance (QA) and performance metrics due to the subjective nature of human evaluations and the sheer volume of interactions. Anna® addresses this issue by leveraging a robust dataset of over 300 million data points and a proprietary Compendium Framework, which standardizes the assessment of customer interactions. This ensures objective, reliable, and scalable QA processes, allowing for consistent and accurate performance evaluations across all agents. 2. Ineffective Agent Development and Training:    99% of contact centers have no idea that there's a mathematical scientific process linking agent behavior with business outcomes. Therefore, they train on whatever their "gut feeling" tells them rather than statistically verifiable data. In addition, traditional agent training programs often lack personalization and fail to address specific behavioral deficiencies, leading to suboptimal performance and customer satisfaction. Anna® solves this problem through granular behavioral analysis, which examines over 150 human behavioral attributes to provide personalized, data-driven coaching. By offering targeted training interventions based on detailed agent-specific feedback, Anna® enables call centers to enhance agent skills effectively, resulting in measurable improvements in communication and performance. 3. Inability to Predict and Measure Business Outcomes: Many call centers encounter difficulties in forecasting the impact of their QA and training initiatives on business outcomes, such as customer satisfaction, retention, and revenue growth. Anna® incorporates advanced predictive analytics and a benchmarking simulator to forecast the tangible impact of communication strategies. By linking assessed attributes to quantifiable business outcomes, Anna® provides actionable business intelligence that helps call centers predict ROI, optimize resource allocation, and achieve strategic business objectives with precision. To learn more or schedule a demo, email or text Rob @ robert.enslow@tpginc.com or 256-263-3636 (sms only) 📅 Book an Anna® demo by clicking this link: https://lnkd.in/gYB9pDPb Rob Enslow Lisa DeFalco John Heltzer Ted Martin Valerie Arcuri McSorley Aarde Cosseboom - CX Expert Diego Aquino Leslie Goodwin Jennifer Bosley - Capan Eric Borgos Martin Idziak, CC, CL, Alan Pendleton Joe Shield Tom Troiano Lance Fried Tim Savage Dave Deker Doug Deker Brian Redden #CallCenter #QualityAssurance #CustomerExperience #PredictiveAnalytics #AgentTraining #BusinessIntelligence #CustomerSatisfaction #AI #DataDriven #PerformanceMetrics #CustomerService #ContactCenter #CX #BusinessOutcomes #AgentDevelopment #CustomerRetention #ROI #BehavioralAnalysis #CommunicationStrategies #CustomerSuccess

Getting ROI on QA?   In 2006 we introduced our first Compendium Framework, a proprietary and patented methodology developed by using a mathematical model that establishes a connection between various assessed attributes of call center interactions and quantifiable business outcomes. Our clients consistently report that their speed to ROI with Anna® surpasses any other QA product they have encountered!   To learn more see the Anna® Compendium® 101 asset below. To schedule a demo, email robert.enslow@tpginc.com, or text us at 256-263-3636   📅 Book an Anna® demo by clicking this link: https://lnkd.in/gYB9pDPb   Lisa DeFalco Rob Enslow John Heltzer Leslie Goodwin Jennifer Bosley - Capan Athina Karahogitis Daniel Akre Alan Pendleton Eric Borgos Martin Idziak, CC, CL #CX #vpofinnovation #vpofcx #customerengagement #vpofcontactcenter #chiefrevenueofficer #chiefoperatingofficer #vpofQA #chiefstrategyofficer

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What are the Top 3 Must-Ask Questions to Post-Call QA Vendors before you buy?   Measurement of Interactions: 1 ~ How does your technology currently measure the effectiveness and quality of interactions and why? This inquiry delves into the methodologies and rationale behind the current measurement of interaction effectiveness and quality. It seeks to uncover whether these metrics are both quantifiable and improvable. (Anna® is built upon the Compendium, a rigorously tested and patented methodology developed by TPG, Inc.. This framework establishes a mathematical connection between assessed attributes and quantifiable business outcomes.)   Agent Coaching: 2 ~ What methods do you employ for agent coaching and feedback and how do you measure their effectiveness? This question scrutinizes the existing strategies employed for agent coaching and feedback, along with their resultant efficacy. It aims to assess the impact of these methods. (Beyond traditional BI, Anna® generates post-call, agent-specific data designed to drive targeted training interventions with predictable performance improvements.)   Predictive Certainty: 3 ~ With what level of certainty can you predict business outcomes based on my existing call data? This question interrogates the scientific rigor and accuracy of the current predictive models used to forecast business outcomes based on call data. (Anna® incorporates a predictive analytics module, including a benchmarking simulator. This functionality empowers clients to forecast the tangible impact and ROI achievable through effective communication, while pinpointing crucial areas for improvement.) To learn more or schedule a demo, email robert.enslow@tpginc.com, or text us at 256-263-3636 📅 Book an Anna® demo by clicking this link: https://lnkd.in/gYB9pDPb   Lisa DeFalco Rob Enslow Leslie Goodwin Jennifer Bosley - Capan Keith P. John Heltzer Alan Pendleton Matt Hrncir Aarde Cosseboom - CX Expert Martin Idziak, CC, CL Marlene Moorman Kevin C. Sheehan Athina Karahogitis Daniel Akre #CallCenterExcellence #QualityAssurance #AIInnovation #CustomerExperience #PredictiveAnalytics #DataDriven

Intriguing comment from our own Rob Enslow. Anna®️ is truly in a league of her own! Our commander and chief Lisa DeFalco, created this league in 1996 and subsequently coined the phrase: "This call will be monitored and recorded for quality assurance." Lisa created Anna®️, naming her after her Italian grandmother who raised her. To learn more about Lisa's journey visit https://lisadefalco.com/ . #UnmatchedInnovation #IndustryLeader #BeyondCompetition #NextGenAI #RevolutionaryTech #SuperiorPerformance #MarketDifferentiator #GameChanger #EliteSolutions #DistinctiveEdge #TopTierResults #BenchmarkExcellence #UnrivaledExpertise #PioneeringApproach #TransformativeImpact

How does the Anna® platform revolutionize post-call quality assurance? - Leverages a 27+ year dataset of 350 million data points and growing! - Utilizes a patented AI-driven Compendium Framework. - Transforms subjective analysis into objective, data-driven insights. - Provides actionable business intelligence and predictive analytics. - Ensures measurable performance improvements. - Drives significant business outcomes with a 90%+ predictable certainty. - Achieved a 116% net retention rate in 2023. To learn more or schedule a demo, email robert.enslow@tpginc.com, or text Rob at 385.352.5301 📅 Book an Anna® demo by clicking this link: https://lnkd.in/gYB9pDPb Rob Enslow Lisa DeFalco John Heltzer Keith P. Ted Martin Valerie Arcuri McSorley Aarde Cosseboom - CX Expert Diego Aquino Leslie Goodwin Jennifer Bosley - Capan Eric Borgos Marty Idziak, CC, CL Alan Pendleton Joe Shield Tom Troiano Lance Fried Tim Savage Dave Deker Doug Deker Brian Redden Andrew Pryfogle Jason Hamilton Jason McCallan Dr. Ken Lang Ryan Kaminski Tommy Brazie Victoria Graeve-Cunningham Daniel Akre Athina Karahogitis Timothy Petch Andy Bird #AI #QualityAssurance #BusinessIntelligence #PredictiveAnalytics #DataDriven #CompendiumFramework #CustomerExperience #PerformanceImprovement #BusinessOutcomes #RetentionRates #Innovation #CustomerSatisfaction #CallCenter #TPG #AnnaPlatform

Cheers 🥂! To learn more or schedule a demo, email robert.enslow@tpginc.com, or text Rob at 385.352.5301 📅 Book an Anna®️ demo by clicking this link: https://lnkd.in/gYB9pDPb Lisa DeFalco Rob Enslow Leslie Goodwin Keith P. John Heltzer Aarde Cosseboom - CX Expert Diego Aquino Jennifer Bosley - Capan Marty Idziak, CC, CL Alan Pendleton Joe Shield Lance Fried Tim Savage MICHELE CROCKER Dave Deker Doug Deker Brian Redden Tommy S. Andrew Pryfogle Judi Kratky Jason Hamilton Ryan Kaminski Daniel Akre Athina Karahogitis Timothy Petch Tim Boylan Michael Flodin Hale Jay David Parkhurst Joe Rice Ted Fortezzo Peter Reiss II Rob Sharkey Eli Federman Kevin C. Sheehan Customer Contact Week #cuttingedgeai #unicorninembryo #LisaDeFalco #contactcenterai #agentperformance #predictiveanalytics #postcallqa #contactcenterbenchmarking #bi #airoi