The Black Swan Group

Even the most innocuous conversation can trigger negative emotions and dynamics. Prepare mentally: Stay curious, ask critical questions, and practice self-labeling to manage your reactions. Understanding the source of negativity helps you respond thoughtfully instead of reacting impulsively. 🧠🗣️ #MentalPreparation #EmotionalIntelligence #TheBlackSwanGroup"

Fear of loss drives many decisions, especially in purchasing. Understanding this fear can help you address it effectively, easing stress and building trust with a release of oxytocin. Ask the right questions to reassure and guide customers towards feeling confident in their choices. 🧠💡 #DecisionMaking #TrustBuilding #TheBlackSwanGroup

In negotiations, timing is everything. Jumping in with assumptions about the other side's plans isn't just presumptuous—it shows a lack of curiosity. Instead, create space for them to share their perspective and vent. Never assume you have all the answers; every situation is unique and deserves a fresh approach. 🕒🗣️ #NegotiationTips #ActiveListening #TheBlackSwanGroup

In cold calling, the key isn't to start with your pitch, but to seek permission to converse. Begin by addressing the potential fears and concerns of the other side rather than summarizing your own agenda. Make it about them, not you. Use no-answer questions to gently open the dialogue and set the stage for a meaningful conversation. 📞🤝 #ColdCalling #CommunicationTips #TheBlackSwanGroup

Unlock the power of deep listening. Derrick Gantz at our live events emphasizes 'going deeper'—beyond visible emotions to the core of what drives them. This isn't just about listening; it's about understanding needs and goals, demonstrating tactical empathy. It's how you become likable, trusted, and ultimately more successful in any interaction. 🧊🗣️ #DeepListening #TacticalEmpathy #TheBlackSwanGroup

At The Black Swan Group, we emphasize understanding the other side using a structured approach: 'When you, I feel because...' This evolves into focusing on what they stand to lose by persisting in unproductive behavior. Addressing such behavior directly is crucial to maintaining productive dialogue and influence. 🗣️💡 #CommunicationStrategy #Influence #TheBlackSwanGroup

Join Chris Voss and Nick Nanton for a live call on July 25 at 4 PM EDT / 1 PM PDT to learn how you could be a part of Chris' new book, Strategic Conversations—Winning Communication Strategies For Life's Most Important Interactions. https://bit.ly/3A6o0vX If you've faced and overcome communication challenges, are an expert communicator, or use a unique communication approach or framework in your business, this is your chance to share your experience in a best-selling book. Register here: https://bit.ly/3A6o0vX

When people lose money, fear often drives their reactions, leading to unsavory behavior. Instead of responding with anger, aim to understand the fear beneath the surface. Recognizing and addressing this fear can help de-escalate emotions and lead to more constructive outcomes. 🧠💡 #ConflictResolution #UnderstandingFear #TheBlackSwanGroup

If you find yourself constantly reacting, it's time to check in with yourself. Reacting impulsively often triggers the amygdala, leading both parties to a standstill where nothing productive happens. Own your mistakes, allow space for others to express themselves, and steer clear of manipulative tactics. 🧠🕊️ #SelfAwareness #ConflictResolution #TheBlackSwanGroup

Join us TODAY for a free webinar with Chris Voss and Don Fieselman: https://bit.ly/3LCr7hO Empathy is at the core of everything we teach. Understanding and mastery in negotiation starts with a clear comprehension of empathy and it's impact. Whether you're starting your Black Swan journey, or you've been on the path to mastery for a while now, empathy needs to be one of the central topics you obsessively revisit.