💡 Curious about the future of insurance customer interaction? 📄 Our new report, based on surveys from 400 companies, reveals insights into the structure, growth, and technology trends shaping insurance contact centers. 🔎 Discover how AI and new channels are being integrated while recognizing the enduring importance of live agents for empathy. ⬇️ Download now to stay ahead in the evolving landscape via the link below: https://lnkd.in/gZRxxAQT #Insurance #ContactCentres #Talkdesk #Report #AI #Cloud #SaaS
Talkdesk
Software Development
San Francisco, CA 188,321 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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Talkdesk Navigator is truly an amazing product! Our customers are seeing results immediately.
Talkdesk Navigator continues to impress me – undoubtedly one of Talkdesk's finest products. Impressive results from one of the largest Children’s hospitals in the US have shown the impact of this product. Despite a staggering increase in call volume from ~26,000 to 300,000+ calls per month, representing a tenfold rise, the abandonment rate plummeted from 20%+ to a mere 5.5%. This remarkable ~70% decrease has led to thousands of new conversations each month, generating millions $$ more in revenue and how many more children were helped due to this improvement? #Talkdesk #Navigator #CustomerService #Innovation
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Talkdesk has been named a Leader by Nucleus Research in the 2024 Customer Support Technology Value Matrix! Enterprise organizations today must utilize customer support technology to improve the efficiency of their support teams and deliver consistent and personalized customer experiences. Talkdesk has been recognized for exactly that! Why else have we been declared a leader? - Seamless, omnichannel interactions - Out-of-the-box, industry-specific capabilities - Easy, ethical AI deployment Want all the details? Click the link below: https://lnkd.in/g8QEccud #NucleusResearch #Report #Talkdesk #CustomerSupport #CS #CustomerExperience #CX #CCaaS #Cloud #SaaS #Talkdesk
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Talkdesk is proud to announce that we have achieved Amazon Web Services (AWS) Healthcare ISV Competency for enhancing both provider operations and patient experiences! This is a testament to our hard work and proven success when it comes to "empowering healthcare provider customers with innovative, industry-specific tools that enhance operational effectiveness and patient experience." We couldn't be more excited, as we now have three AWS Competencies, including Conversational AI and Software and Retail. Learn more by clicking the link below: https://lnkd.in/gtv6WzqJ #ISV #Healthcare #Talkdesk #AWS #Amazon #AI #Retail #Software #CCaaS #Cloud
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🔥 Summer is here, and we know it’s one of the busiest times of the year… Are you ready for the high call volume? Join our webinar to see how Talkdesk can help you: 📉 Decrease average handle time by 10% ⏰ Reduce customer wait time by 60% 📈 Improve your containment rate by 25%. As a bonus, Andrew Troyer, Kyle Erickson, Diego Orbe, and Clayton Lougée will show you how to supercharge routing, streamline operations, fuel expansion, and increase resiliency with ease. Don’t miss out on these tips and tricks to beat the heat of high call volumes with our AI-powered customer experience solutions! Register via the link below: https://lnkd.in/gSWAGwhF #Talkdesk #Webinar #Learning #CX #CCaaS #AI
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We just wrapped up Talkdesk Palooza, a company-wide event to bring our global team together, build a sense of belonging, create memories, and strengthen the connections that drive our success! Here are some of the highlights: 🌎 Talkdeskers gathered IRL in 17 cities around the world, from Portugal to the USA, and China to France 🎮 We gathered virtually too, celebrating our unique interests like gaming, pets, and cooking 💜 Volunteering activities took place in eight cities worldwide to make our planet a better place 💰 We raised nearly $4,000 for charity to help those in need 📸 We took some pretty epic shots to share with you #Talkdesk #Palooza #Culture #RemoteWork #Fun
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We've been named an AI Trailblazer by KMWorld in 2024! We're on a mission to rid the world of bad customer experiences, and our AI-powered platform makes it easy for our customers to do just that! Want to learn why we received this distinguished recognition? Click the link below: https://lnkd.in/gaJzue-y #AI #KMWorld #Trailblazer #Talkdesk #CCaaS
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In case you didn't hear, we're ecstatic to share that Talkdesk has been named a leader in the 2024 IDC MarketScape for Contact Center as a Service software! This recognition reflects our commitment to delivering exceptional customer experiences with our AI-powered CX platform and purpose-built industry solutions. Are you curious about the current CCaaS industry? Grab your free excerpt copy of the report to learn why Talkdesk stands out as a leader by clicking the link below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #CCaaS #Cloud #Software #Talkdesk #Leader
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As AI continues transforming the retail environment, ensuring ethical practices is more important than ever. Join us on Thursday, July 11th for a webinar focused on the challenges and solutions related to maintaining ethical standards at the intersection of AI and retail. Hear from industry experts Michael Klein and Bryan Cabezas as they explore: - Consumer concerns and expectations from our Talkdesk Bias & Ethical AI in Retail survey - How Talkdesk supports retailers in implementing ethical AI solutions - Best practices for developing AI governance and policies Save yourself a seat and register via the link below: https://lnkd.in/gv-RsWfD #EthicalAI #RetailRevolution #TalkdeskInsights #AIWebinar #AI #Ethics #Retail #Talkdesk #Webinar #Learning #CCaaS
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