🚨📞Emergency Call Triage: Essential Tool for PSAPs during Surge Periods! Our AI-enabled call triage technology dramatically eases the intensity of call volume spikes, ensuring those experiencing real emergencies get through to a human faster. Carbyne APEX featuring Emergency Call Triage helps your center: ✅ Mitigate staffing challenges ✅ Reduce redundant and abandoned calls ✅ Find callers in need ✅ Decrease calls in queue ✅ Build community trust Karl Fasold, Executive Director of Orleans Parish Communications District, says: “With 18 million visitors to New Orleans annually, we handle over 1 million calls a year, despite acute staffing challenges. Carbyne Call Triage is exactly the kind of technology OPCD needs to help us handle surge periods so we can provide the level of service our community deserves.” Request a demo today! https://lnkd.in/eNE_Mpas Join our Early Access Program and see the difference. To learn more go to https://lnkd.in/eqKP77G5 #EmergencyCallTriage #CarbyneAPEX #PublicSafety #AI #EmergencyResponse
Carbyne
Software Development
New York, NY 36,814 followers
Mission Critical Contact Center Solutions
About us
Carbyne is the global leader in mission-critical contact center technologies. Today, Carbyne is the largest rich-data provider for mission critical centers, delivering over 250M data points per year all in a unified platform. Our contact center technologies enable emergency contact centers and selected enterprises to connect with callers or any connected devices via highly secure communication channels without downloading a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud native solution which delivers live actionable data that leads to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Visit us at www.carbyne.com
- Website
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http://www.carbyne.com
External link for Carbyne
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2014
- Specialties
- NG911, Call Handling, NG911 plugin for legacy systems, PSAP in the cloud, 911 as a service, Exact Indoor Location, Outdoor Location, Dynamic Location, Live video calls to 911, Text to 911, and No app needed
Locations
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Primary
45 W 27th St
Floor 2
New York, NY 10001, US
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94 Yigal Alon St
16th floor
Tel-Aviv, Israel 6789156, IL
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Calle Pedregal 24
Piso 3
Colonia Molino del Rey, Ciudad de México 11040, MX
Employees at Carbyne
Updates
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🚨 Alert - Happening Today! If you're attending Amazon Web Services (AWS) Imagine in Texas, don't miss Brett Wrenn, RPL CMCP, Global Director of Customer Success, explaining how AI and ML technologies are reshaping the landscape of public safety. Join us there and connect with us to learn more about what NextGen911 can do for you. https://lnkd.in/eGkjBas8 #techinnovations #NextGen911 #publicsafety
Come see us at Amazon Web Services (AWS) Imagine Texas! On Tuesday July 23nd, Brett Wrenn, RPL CMCP, Carbyne Global Director of Customer Success will take the audience through how AI and ML technologies are being used to revolutionize public safety. Join him, Benjamin "Eddie" Wilson, Texas Department of Public Safety; Christy Williams, North Central Texas Emergency Communications District | NCT9-1-1; and Ryan Reynolds, AWS to hear more about about the transformative power of AI/ML in law enforcement. Don't miss out!
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Are you struggling with long waits for translator support when a non-English call comes into your PSAP? Carbyne's live, two-way translation feature can cut down response time by 5 minutes on non-English calls. See how it works here. #techinnovation #AI #publicsafety #techforgood
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PSAPs face immense pressure to respond swiftly to emergencies. Bridge Desk, Carbyne's command and control center, revolutionizes PSAP operations, offering a comprehensive view of incidents for enhanced situational awareness. One key feature allows PSAPs to geofence specific areas, providing a zoomed-in map view with live 9-1-1 data, weather conditions, and geofenced insights such as incidents near major events. To learn more about how PSAPs can use this seamless, comprehensive tool to manage and respond to emergencies more efficiently - go to https://lnkd.in/e_zaSq6W #EmergencyResponse #SituationalAwareness #Carbyne #PSAP #PublicSafety #Innovation #EmergencyService
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Come see us at Amazon Web Services (AWS) Imagine Texas! On Tuesday July 23nd, Brett Wrenn, RPL CMCP, Carbyne Global Director of Customer Success will take the audience through how AI and ML technologies are being used to revolutionize public safety. Join him, Benjamin "Eddie" Wilson, Texas Department of Public Safety; Christy Williams, North Central Texas Emergency Communications District | NCT9-1-1; and Ryan Reynolds, AWS to hear more about about the transformative power of AI/ML in law enforcement. Don't miss out!
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🔥 As wildfire season intensifies, ensuring emergency communications are robust and resilient is crucial. Discover how NextGen911 can safeguard our communities and keep PSAPs operational. Learn more from today's blog by Andrea King-Smith, ENP Carbyne Senior Strategic CSM & Customer Engagement Lead. Read the full blog here: https://lnkd.in/gNFan4z3 #WildfireSeason #EmergencyResponse #TechForGood#WildfireSeason #EmergencyManagement #TechnologyInnovation #PublicSafety #SummerSafety
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Our responsibility is great - and so are our people. Meet Joseph Ford - Professional Services Engineer - Carbyne's Employee Spotlight this month.
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Have you seen what Carbyne's ECaaS technology can do for your PSAP? Carbyne’s ECaaS allows CAD vendors to import critical features such as caller's rich media, translation, and transcription into their platform, providing a more robust solution, both in the PSAP and in the field. It's not too late to evolve your PSAP's operations! Contact us or visit https://lnkd.in/eYBwv693 to learn more. #techforgood #innovation #publicsafety
Transform your Public Safety Technology with Carbyne's ECaaS! The number of screens and new solutions that telecommunicators work with every day can be overwhelming. The only useful way to integrate new technologies into the PSAP's workflow is to build it into the systems they already use, such as call handling and CAD. Carbyne’s EcaaS allows CAD vendors to import critical features such as caller's rich media and translation and transcription into their platform and provide a more robust solution to their customers, both in the PSAP and in the field. Are you ready to revolutionize your PSAP's efficiency? Contact us or go to https://lnkd.in/eYBwv693 to learn more! #EmergencyCommunicationsasaService #PSAPTransformation #NextGen911 # #ElevatePSAP #EfficientDispatch #SeamlessIntergration
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Thank you, StateScoop for highlighting how New Orleans' @OPCA is setting a national example with AI-powered solutions from Carbyne. Advancements like Emergency Call Triage are streamlining emergency call handling and enhancing efficiency for first responders. Discover how the public safety sector is evolving. Read full article here: https://lnkd.in/ds9vfEKR #publicsafety #firstresponders #innovation #AI
New Orleans 911 is triaging emergency calls with AI | StateScoop
https://statescoop.com