At CallTek, we resonate with the sentiment behind Douglas Adams' 'heart of gold' quote. Our collaborative approach with clients enables us to invest in innovative technology, ensuring we are always prepared to meet the challenges of tomorrow in the present moment. We specialize in supporting connected technologies, helpdesk , devops and AI enabled call center technology. #Innovation #Technology #Collaboration #FutureReady"
CallTek
IT Services and IT Consulting
Irvine, California 46,732 followers
Your White Label Enterprise Support Company.
About us
CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.
- Website
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http://www.calltekinc.com
External link for CallTek
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Irvine, California
- Type
- Privately Held
- Founded
- 2004
Locations
Employees at CallTek
Updates
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With over 20 years of dedicated experience in resolving issues when all the lights are green and nothing works, we are here to assist you. Our team is committed and prepared to support you in emergency situations or to be part of your business as usual. Please don't hesitate to get in touch with us. #helpdesk #integrators #whitelable #calltek
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CallTek specializes in delivering expert Wi-Fi site survey and cable certification services utilizing cutting-edge Fluke and Ekahau tools. We save you time, money and the need to travel. Our comprehensive range of services includes remote predictive surveys, Nationwide On-Site Validation surveys, #wifi #ekahau #helpdesk
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The recent CrowdStrike outage is a notable Grey Swan event, not as rare as Black Swans but still surprising due to specific details. As reliance on cloud-based security grows, CIOs must proactively mitigate such risks. Tony's tips on avoiding a grey swan event: 1. Diversify Vendors: Avoid relying on a single vendor. Maintain a diverse security provider ecosystem for redundancy and flexibility during critical incidents. 2. Continuous Monitoring and Incident Response: Implement robust monitoring tools and response plans. Detect anomalies promptly and have clear procedures to address them. CallTek recommends Wazuh for real-time monitoring and incident alerts. By detecting abnormal behavior like the faulty update, timely intervention could have been enabled. Additionally, Wazuh's configuration auditing feature detects unexpected changes related to Falcon Sensor, preventing widespread crashes. ~ Tony Espinoza, CEO, CallTek #techsupport #greyswan #crowdstrikeoutage #outage #hospitalitytechnology #healthcaretechnology #security #itsecurity #cybersecurity
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CallTek reposted this
At CallTek, we're like the postal service of Wi-Fi and cable certification - we'll deliver our services come rain or shine, guaranteed to brighten your day, no matter the weather!
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Is your business prepared for a disaster or outage? Keeping your business running is a priority for CallTek. Our disaster and business continuity services provide rerouting and redundancy needed when the unexpected happens. #techsupport #outage #techoutage #disaster #whitelabel
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We provide Ekahau Surveys Nationwide for MSPs and System Operators. To learn more, please email us at info@calltekinc.com
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CallTek can tame the wildest of beasts in any industry. Last week, DJ Widmer, CallTek's VP of Business Development for Healthcare, supported our partner Pure Technology at the Florida Senior Living Association conference in Orlando. The theme was the Wild Side of Senior Living and boy did they mean it. Roar. #seniorliving #floridaseniorlivingassociation #healthcaretechnology #techsupport #whitelabel `
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Recently DJ Widmer, CallTek’s VP of Business Development for Healthcare, represented CallTek on the Pineapple Academy technology panel to discuss the advantages of video microlearning. DJ shared the importance of WiFi connectivity, collaboration, and creativity in the always evolving healthcare industry. Pineapple Academy is a microlearning platform that delivers workforce training through handheld devices and PCs. CallTek is proud to be a Pineapple Solutions Partner as they continue to push the boundaries of learning. #alwayslearning #workforce #workforceeducation #techsupport #wifi #connectivity #healthcaretechnology #microlearning #pineappleacademy #partnership
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Are your technical projects stuck in the mud? In this episode of Tony Talks, Tony Espinoza discusses how CallTek's new Technology as a Service (TaaS) can move your projects from CapEx to OpEx and get moving again. (hint: Its more than funding. We also bundle in professional services like project management and support.) #whitelabel #techsupport #techfunding #hospitalitytechnology #healthcaretechnology #technologyfunding Tony Espinoza