Last Updated: May 2, 2024
Consumers may request at any time, by telephone or in writing, that our company stop making marketing calls to them and place their telephone number on our company-specific Do Not Call list. Although we may ask for your name, address and telephone number, we will accept your request even if you only provide your telephone number.
You have a right to request to be placed on our Do Not Call list even if you are still a customer. However, if you are a customer, please be aware that this may impact your account-related communications. To opt out of marketing calls, please visit our Marketing Preferences center here, and choose “Phone Calls”. This page will also allow you to manage communication preferences for emails, SMS, and direct mail.
You may also choose to log in to your QuickBooks Online account and navigate to the Company Settings page and choose "Marketing Preference". Detailed instructions may be found here. For QuickBooks Time, log in to your account and navigate to your Profile and locate the "Details" tab. Choose "Manage User ID/Password" and select "Preferences". Detailed instructions may be found here.
Once your request is received, your telephone number is added to our Do Not Call list and will be honored no later than 10 days after the date of your request. Your telephone number will remain on our Do Not Call list for at least 5 years. If you change your telephone number or obtain an additional telephone number, you must provide us with that new telephone number if you do not want to receive future marketing calls to that phone number.
We will not share the information you provide with anyone except our affiliated companies or subsidiaries, unless we have your prior written permission.
Employees that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are permitted to place calls to consumers. Managers, supervisors, and/or trainers review the policy with employees periodically. The company’s Do Not Call policy is reviewed annually.
If you notify us that you received a telephone call from Intuit after being placed on our Do Not Call list, our customer service representative will immediately notify a manager or supervisor. The manager or supervisor shall investigate the matter, determine the source of any error, take any corrective measures (if necessary), and confirm that your telephone number is on our internal Do Not Call list. Upon written request, we will mail a confirmation to you that your telephone number is on our internal Do Not Call list.
The Federal Trade Commission offers a free service to consumers that allows consumers to register their residential and mobile phone numbers on a National Do Not Call Registry. Unlike our internal Do Not Call list, which is specific to our company, this is a national list that covers other U.S. companies. Consumers may add their residential or mobile phone numbers to the National Registry by calling 888-382-1222 or by submitting a request online at www.donotcall.gov. It may take several weeks before you notice a reduction in marketing calls.
If you have any questions, comments, or concerns, please submit your inquiry using our privacy form found at the bottom of this page. Choose the Intuit product in the first drop down menu, and choose “Do Not Call Policy” in the second drop down.
