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SPOT UX ISSUES

Use Hotjar to discover UX issues on your site or product

Don’t rely on support tickets alone. Use Hotjar to watch users getting stuck and collect feedback from users when they encounter an issue.

No credit card required

SPOT UX ISSUES

Use Hotjar to discover UX issues on your site or product

Don’t rely on support tickets alone. Use Hotjar to watch users getting stuck and collect feedback from users when they encounter an issue.

No credit card required

1.7 billion user journeys are analyzed in Hotjar each year

Discover issues and prioritize what to fix

Bugs that you never expected to see

Some bugs must be seen to be believed. See the users’ experience live to understand the problem and prioritize a fix.

Hotjar gives me empathy for the user. I can see their experience and see how frustrating it can be.
Luke Calton
Product Lead at Hussle

Benchmark pages side-by-side to spot pain points

Compare average feedback scores on every page and discover the most problematic parts of the user experience.

When I narrow down the issue I can go into Hotjar and look at the Recordings to understand the point of friction.
Noelle Smith
eShopWorld

Hear from users right before they leave

With exit-intent surveys, you can hear from users who ditch your product. Learn what’s missing and what users need. 

I ask a simple open-ended question to users who came to my page and through those responses can form a word cloud to analyze their feedback.
Misha Tenenbaum
Founder & CEO at EditStock

Stress test the usability of new features

Run unmoderated interviews to stress test the usability of new features and functionality with your own users. Spot issues quickly and fix them before they impact your bottom line.

“We got much closer to users than we have ever been able to before. The insights gathered continually help us better understand their needs and create experiences that truly help them achieve their goals.”
Mark Jones
UX Lead, Silentnight

Over 126,500 people spot bugs using Hotjar

StudentCrowd found that on mobile devices their CTA wasn’t visible. In one change they grew conversion by 55%.

We wouldn't have been able to identify the problem without Hotjar.
Paul Humphreys
COO & Founder at StudentCrowd

Audiense noticed that conversions had flat-lined overnight. Data didn’t reveal why, but Hotjar showed the password validator was broken.

We discovered that the feature was broken, so we fixed it and conversions went back up immediately.
Juan Fernandez
Head of Product, Audiense

Wlydsson found an issue where a user’s checkout cart would empty upon reaching the checkout. This one fix grew sales by 30%.

We couldn't have fixed it so quickly without Hotjar.
Dave McGeady
CEO, Wlydsson

Okay, but how does Hotjar actually work?

Understand how users really experience your site.

Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs.

Observe

Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave. Learn more

Ask
New AI features
Engage

Troubleshoot issues and make the right prioritization calls

Don’t rely on gut instinct and hearsay. See exactly what your user experiences and fix problems as they arise. 

No credit card required