“Today’s enterprises could drastically modernize their contact centers by reimagining their customer service. Thanks to the power of Gen AI, a rethinking of customers’ journeys, a new digital landscape, and an adjusted operating model, brands will be able to offer a better customized omnichannel customer experience at the right points. This will enable them to handle increasing volumes, speed up resolutions, boost up-sell opportunities, and offer new services that were previously unaffordable, all while reducing the costs of operations.”
Arnaud Bouchard, Head of Strategic Deals and Business Development, Global Digital Customer Experience; Augmented Service offer Leader
Transform your field service
We ensure personalized care, service convenience, and quality – and enable your field service reps to resolve issues promptly while delivering effective communication.
Field service leaders need to manage asset lifecycle, agent skills, contractor management, and much more. They also want to increase the efficiency and speed of their technicians while meeting stringent health and safety standards.
We help you transform your field service into a profit center and a customer engagement channel. We help you improve performance across your assets and service agents, while delivering a connected service experience. Our end-to-end approach helps you to make the most of new technology opportunities, so your field agents can provide better customer service while you maintain margins – and grow.
Enhance your next-generation contact center
Empower your customer contact center to deliver on customer engagement, operational efficiency, and other business outcomes – all at the same time.
In a competitive world, contact centers need to embody the brand experience while engaging with customers across many channels and contributing to business results. At the same time, they seek operational excellence while making best use of resources.
We help you develop a next-generation contact center that captures and understands your customers’ feedback and sentiments in real time. It employs qualification and smart routing, workforce optimization, augmented agents, outbound interaction management, and outsourcing management. It also enables you to deliver efficient, accurate, and personalized responses, and gives opportunities to push up and cross-sell.