Are you using the account that actually made the purchase?
Did you enable Cross-Save after making the purchase and choose the other platform as your active save data?
If you're using the account that made the purchase and set up Cross-Save afterwards, you can fill out the form at the bottom of the article here: https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items .
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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