If WPML can’t connect to WPML.org, you can force another check, inspect the Installer Support Log, or get help from our support team.
How can I force another check when WPML can’t connect?
You can force another check to clear the notice by going to Dashboard → Updates and clicking the Check again button.
Forcing WPML to check again
How do I check the Installer Support Log for errors?
If forcing another check doesn’t work, you can check the error log by going to WPML → Support and clicking Installer Support.
Accessing the Installer Support log
Here is a summary of what the following errors mean and any action you can take:
Log error message
What it means
What you can do
wpml: cURL error 6: Could not resolve host: api.wpml.org
You (if testing from a local development install) or your host are not connected to the internet or its DNS server is not properly configured or reachable.
Check your internet connection or contact your hosting support and try again
wpml: cURL error 7: Failed to connect to api.wpml.org port 443: Bad access
WPML is blocked by a firewall
Contact your hosting provider and ask them to whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
wpml: cURL error 28: Operation timed out after 45009 milliseconds with 0 bytes received
There was a temporary slow-down between your server and WPML.org
Try again in a few minutes. If the issue persists, ask for assistance from your hosting provider
If you don’t see any errors in the log, click Check now next to Installer System Status.
Checking for installer log errors
What should I do if I can’t resolve the connection issue myself?
If none of these solutions listed above solve the issue, please open a ticket so our support team can investigate it further.
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