WPML Compatibility

  • Resolved medium3

    (@medium3)


    5 months, 1 week ago

    In description of your plugin it is stated: “WPML Compatible: This WordPress ticketing plugin is fully compatible with WPML, allowing you to use it in multiple languages.”

    I user Support Genix Lite, but cannot find any option for WPML translation of the fields, nor ticket messages.

    I am subscribed to WPML, because my website should my multilingual.

    All plugins and WordPress are at their latest versions.

    I cannot find nothing about multilingual tickets on your documentation page https://supportgenix.com/docs/

    Please help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nazmul Huda

    (@nazmulhudadev)

    5 months, 1 week ago

    Hello,

    Thank you for reaching out and bringing this matter to our attention.

    We sincerely apologize for any inconvenience you’ve experienced regarding the WPML compatibility of Support Genix. We understand the importance of multilingual support for your website, especially when it comes to ticketing systems.

    Currently, it seems that there may be some challenges with the WPML integration, and we acknowledge that this feature is not functioning as expected. Please rest assured that our development team is actively investigating this issue, and we are committed to providing a solution promptly.

    We appreciate your patience and understanding as we work to address this matter. Rest assured, we will keep you updated on our progress and provide you with the necessary updates as soon as they become available.

    If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. We’re here to assist you in any way we can.

    Thank you for your understanding and continued support.

    Best regards,

    Nazmul | Support Genix Team

    Plugin Author Nazmul Huda

    (@nazmulhudadev)

    5 months ago

    Hello,

    I’m pleased to inform you that we have addressed the WPML compatibility issue in the latest update of Support Genix Lite. Version 1.2.2 now includes WPML support, allowing you to seamlessly manage multilingual tickets on your website.

    To take advantage of this enhancement, I recommend updating the plugin to version 1.2.2 on your site. Once updated, you should have access to the WPML translation options.

    Thank you for your patience and understanding while we worked to implement this feature. We’re committed to providing the best possible experience for our users, and your feedback helps us improve.

    If you encounter any further issues or have any additional questions, please don’t hesitate to reach out. We’re here to help.

    Best regards,

    Nazmul | Support Genix Team

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.