WooCommerce Ticket Chat is Broken

  • Resolved ncorum

    (@ncorum)


    1 year ago

    I need help with my purchased products: AutomateWoo

    I put in my website URL and system status report and click on Start Chat.

    I get a message: SOME OF YOUR WOOCOMMERCE PAGES ARE MISSING THEIR SHORTCODE. I see that but I don’t know how to fix it.

    I click START CHAT and get this message: Chat started, please check the bottom right corner of your screen…

    But there is no chat popup on my screen. I’ve tried using Edge, Chrome, and Firefox. Same result.

    The page I need help with: [log in to see the link]

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  • Plugin Support Andrew DS a11n

    (@druesome)

    1 year ago

    @ncorum

    I get a message: SOME OF YOUR WOOCOMMERCE PAGES ARE MISSING THEIR SHORTCODE. I see that but I don’t know how to fix it.

    This means that the default shortcodes are missing from one or more of your default WooCommerce pages:

    1. Cart – woocommerce_cart
    2. Checkout – woocommerce_checkout
    3. My Account – woocommerce_my_account

    To correct this, edit the pages and insert their respective shortcodes using the Shortcode block.

    Alternately, you may install the pages again by following this guide:

    https://woocommerce.com/document/woocommerce-pages/#install-pages-again

    I click START CHAT and get this message: Chat started, please check the bottom right corner of your screen…

    That’s strange! After filling up the form, the chat icon should show up on the bottom right corner. It looks like this:

    If you’re still not seeing it, please follow these steps to clear your browser cache:

    https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

Viewing 1 replies (of 1 total)
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