WooCommerce order is cancelled but succeeded in Stripe

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    1 month, 1 week ago

    Hi @lucdaantech

    The most likely explanation is your customer closed their browser before the checkout processes could be completed. Once the 3DS confirmation takes place, Stripe processes the payment intent and then returns control to the checkout page.

    The plugin then redirects the user to the order received page. During that redirect, the order’s status is updated. Your customer most likely closed their browser before that process could complete.

    Kind Regards

    Thread Starter lucdaantech

    (@lucdaantech)

    1 month, 1 week ago

    Hi,

    Thank for you quick reply. Just to confirm your hypothesis, is it in this case also normal that we don’t even receive the Stripe log note as we usually do ?

    Exemple: “Order charge successful in Stripe. Charge: ch_3PTONnLkPZ0cgTlU1s1XBRpL. Payment Method: Paiement sécurisé par carte”

    Plugin Author Payment Plugins

    (@mrclayton)

    1 month, 1 week ago

    Hi @lucdaantech

    Yes because the order note is part of the post payment processing that would occur during the redirect once 3DS is complete. The plugin associates the transaction ID with the order, adds that note, and then calls the WC_Order::payment_complete method provided by WooCommerce. That method performs all of the WooCommerce post payment logic.

    Kind Regards

    Thread Starter lucdaantech

    (@lucdaantech)

    1 month, 1 week ago

    Hi,

    Thanks for the explanations

    csgosmurfnation

    (@csgosmurfnation)

    1 month ago

    wre u able to fix it?

Viewing 5 replies - 1 through 5 (of 5 total)
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