Very poor in my opinion

Hi @elaxxl

One week has passed and we still haven’t received any feedback from you on this matter.

As Robert mentioned earlier, your core problem was that, the person who originally built your slider most likely mixed Absolute and Default position – which depending on the use case, could be a bad practice by the way, since like we mention always, Absolute position is rather for decoration:

while Default position is for content. These two editing modes have different settings and purpose.

From what you wrote earlier you shouldn’t have started with a review, as it is clear that you are not familiar with even the basics of Smart Slider 3, yet, so this is rather a support topic.

By the way, since you told you were “forced” to use our slider, I assume you took over the website from somebody else. If that person built something bad, or something too advanced for your understanding, why do you blame the plugin? Instead why don’t you try to get in touch with the person who built your slider or at least contact us in the first place?
Since if you have usage specific questions or problems, the developers of the plugin are always happy to help.

In case of Smart Slider 3, you can open a support topic here:

• https://wordpress.org/support/plugin/smart-slider-3/

or you can get in touch with us directly over the ticket system here:

• https://smartslider3.com/contact-us/support/

Please note that, a review should be submitted only after you familiarized yourself with the plugin. As the <span style=”text-decoration: underline;”>purpose of a review is to provide valuable information for other people who might try the plugin someday in the future</span>. Your “review” doesn’t really contain any useful information that helps others in making informed decisions. You are just describing some problems, that you could have solved easily if you checked at least our “How to Use” tutorial videos, or if you contacted us over the ticket system.

To the mods: Since this isn’t a review but a support topic connected to some basic features, could you either remove this or change it to a support topic, please?

Hi @jdembowski

I requested the modification / deletion of this topic solely because other moderators typically encourage users to contact the support team of the given plugin when the review is, in fact, a support-related matter, as is the case here.

My problem is not the 2 stars – since if somebody submits a bad review that can contribute to the development of the plugin that is completely fine. But a review based on inaccurate or false claims does not provide any valuable insights and should not reflect the true value of the plugin or the value of the support service, especially if they didn’t even try to contact the support.

I hope you understand what I meant. Anyways I have moved on already, I just wanted to clear this.

Have a nice day!