the plugin is not compatible with the latest version of Elementor

  • Valérie Galassi

    (@valer1e)


    2 months, 4 weeks ago

    Hello !

    I want to let you know that your plugin (version 1.5.2) is not compatible since the version 3.20.3 of Elementor free.

    The Slider doesn’t display anymore the pictures.

    Valérie

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    2 months, 3 weeks ago

    Hi Valérie,

    Thank you for getting in touch with us about the trouble you have experienced with our plugin. We are truly sorry for any inconvenience it has caused.

    Upon reviewing your message, we thoroughly tested the plugin on our end. But, we haven’t been able to recreate the issue you described above.

    However, there is nothing to worry about. We have released an update of the plugin recently.

    Would you please try updating the plugin to its latest version and check the slider again?

    If the slider issue persists after that, we kindly request you to create a ticket in our dedicated support center:

    https://hasthemes.com/contact-us/

    Our support team will investigate the issue further and provide a viable solution 🙂

    Best regards,
    Tarek Aziz

    Thread Starter Valérie Galassi

    (@valer1e)

    2 months, 2 weeks ago

    Hello Tarek,

    Sorry for my late reply, I was on holidays.

    The issue happened when I’ve updated the plugin with the last version. I try again. I keep you in touch.

    Valérie

    Plugin Contributor Tarek Aziz

    (@tarekht)

    2 months, 2 weeks ago

    Hello Valérie,

    Thanks a lot for your response. No worries about the delay; it’s absolutely fine.

    I hope your holidays went great!

    When it’s convenient for you, please try updating the plugin to its most recent version and let me know how it goes 🙂

    Wishing you a fantastic day ahead!

    Tarek

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.