• Resolved captainlee321

    (@captainlee321)


    The height of the youtube video URL inserted into the product is very low. How to adjust?When inserted in the product editing page, the height of the video is normal, but it is very low in the preview page. How to solve?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @captainlee321

    Thanks for reaching out!

    I understand that the height of the embedded YouTube video on your single product page is smaller when viewed on front-end, correct?

    Checking the product page, I can confirm the issue as you can see below:

    I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. As you can see below, the video displays as expected:

    As a first step, have you reached out to your theme’s developers for further assistance here as the overall design of your site is being managed by your theme?

    Otherwise, it looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter captainlee321

    (@captainlee321)

    Seems like an issue with the woodmart theme.

    Plugin Support Andrew DS a11n

    (@druesome)

    @captainlee321 When I checked https://toplinefishingtackle.com/product/deep-sea-fishing-rod/ it looks like you’ve resolved the issue regarding the height of the Youtube video. Can you confirm this? If so, would you mind sharing the solution to help others who might be facing the same issue? Thank you!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘The height of the youtube video URL inserted into the product is very low.’ is closed to new replies.