svg issues

  • Resolved jlop77

    (@jlop77)


    1 month ago

    When I try to upload an svg file, I get the following message:

    “The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.”

    To upload files correctly I have to disable the “svg upload” option in the plugin and install “SVG Suport” plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • DJABHipHop

    (@pressthemes1)

    1 month ago

    @jlop77 same

    Plugin Author Bowo

    (@qriouslad)

    1 month ago

    @jlop77 @pressthemes1 thank you for reporting this. Do you mind sharing the original SVG file via https://wetransfer.com/ or a similar file delivery/hosting service? So I can try to replicate the issue and come up with a fix? Thanks.

    Thread Starter jlop77

    (@jlop77)

    1 month ago

    I just tried and the error persists. When activating the “svg support” plugin, I have to deactivate the “upload svg” option in ASE, because otherwise it still shows the error.

    https://we.tl/t-1avWZu0rgj

    Plugin Author Bowo

    (@qriouslad)

    1 month ago

    @jlop77 I’m unable to replicate the issue you have. Using ASE’s “SVG Upload” module alone is sufficient. Both SVGs you sent were uploaded just fine. Screenshot: https://www.imagebam.com/view/MEU886Y

    Could it be that you had both SVG Support plugin and ASE’s SVG Upload module active? Can you send a screenshot of your Tools >> Site Health >> Info >> Media Handling tab?

    @pressthemes1 can you send the SVG you were trying to upload as well as a screenshot of your Tools >> Site Health >> Info >> Media Handling tab?

    Thread Starter jlop77

    (@jlop77)

    1 month ago

    Hi,

    I just checked and there is a conflicting plugin. I disabled all plugins except ASE and started activating one by one and the conflicting plugin is https://wordpress.org/plugins/svg-block/.

    For the moment I’m going to continue using “support svg”, because I need the “svg block” plugin.

    Thanks.

    Plugin Author Bowo

    (@qriouslad)

    1 month ago

    @jlop77 you’re correct. I can confirm the plugin conflict. Thank for reporting this in the support forum for SVG Block!

Viewing 6 replies - 1 through 6 (of 6 total)
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