Hi Michelle,
Looking at the page’s source code, it’s being displayed as a main-menu item, not a sub-item. Can you compare it to how you’ve set up one of the “About Us” sub-menus?
If you can’t see anything obvious, please screenshot the menu set-up and share it here.
I set it up the same way, so not sure what could’ve went wrong
i tried to paste a screenshot in here, but it won’t let me…
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Please use https://snipboard.io/ or https://imgur.com to provide a screenshot of what you’re seeing.
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Yeah, based on your screenshots, that should definitely be a sub-item.
I see that you’re using Elementor to build and manage your menus though, so I recommend getting in touch with Elementor’s support about this via https://elementor.com/support/ if you have any of their paid products or https://wordpress.org/support/plugin/elementor/ if you do not.
Hi Michelle,
I had a similar problem, and this may sound silly, but can you please try to move the “Product Complaint Form” to be on the same level as other menu items, save the menu, and after that return it under “Contact Us” again and save the menu?
Yes, I’ve tried that already. Reached out to Nerve, the theme i’m using, apparently the secondary menu is a single-level menu and Dropdowns can’t be used…
https://docs.themeisle.com/article/1237-secondary-menu
Ah, that explains it. I assume the secondary menu is the one in the top-right?
I think they intended for the secondary menu to be used somewhere like the footer, which is why that restriction is there.
