WordPress.org

Resolved tobeycat
(@tobeycat)

3 years, 5 months ago

Jetpack visitor stats recording zero since 1st February 2021. (Jetpack shows overall views for January as 1517 with zero days having no views.)
Statify showing visitor numbers for February between 33 and 179.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Contributor Jen H. (a11n)
(@jenhooks)

3 years, 5 months ago
Hey @tobeycat,

Did you add anything to the site around that time? A new plugin, or a plugin update? Or did you change or update your theme?

Another user recently reported a similar issue, and pointed out a recent update in the Complianz plugin in this forum thread. I see that plugin active on your site right now, so I’d recommend reaching out to their support team and ask them if there’s anything they’ve done in their update that affects wp_footer. Please see the section under “The Stats feature is active, but no visits are being recorded anymore” in our documentation below for more information on this:

https://jetpack.com/support/wordpress-com-stats/

Let us know what you find out.
- This reply was modified 3 years, 5 months ago by Jen H. (a11n).
torstensbuechereckede
(@torstensbuechereckede)

3 years, 5 months ago
Hi, it is the same for me. My stats also stopped 31 Jan / 1st Feb. I’m also running Complianz
- This reply was modified 3 years, 5 months ago by torstensbuechereckede.
alinas1988
(@alinas1988)

3 years, 5 months ago

same problem here… after 31 jan 1st feb my user statistic is reduced by 90% so it really looks strange… was using complianz too so i just changed to gdpr cookie consent hopefully it is now working 🙂

Thread Starter tobeycat
(@tobeycat)

3 years, 5 months ago

It is definitely the Complianz plugin causing the issue (if I deactivate the plugin the stats start recording again). Have reached out today so hoping for a resolution.

Tracy
(@tmmbecker)

3 years, 5 months ago

Hi all! Thanks for the reports and the troubleshooting. The last release of Complainz focused on making changes to the way that Jetpackj stats work when their plugin is active. If you land on this thread and you’re using Complainz, please reach out to their support for more details on the status of this fix.

Thanks!