• Resolved Jay Collier

    (@jcollier)


    Hi!

    After selecting Inverted Index Search Engine, deleting the index, and reindexing, we are still seeing the same search results with any the search term we use.


    In header: <https://www.yorklandtrust.org/>
    Shortcode on page: <https://www.yorklandtrust.org/search/>


    Any suggestions would be welcome, and ee’d be happy to have a temporary login sent to your email address for investigation.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    I hope you are well today and thank you for your question.

    Could you please temporarily deactivate the Ivory Search plugin and visit the below URL to know whether it displays different results or not?

    https://www.yorklandtrust.org/?s=vision

    https://www.yorklandtrust.org/?s=acres

    Best regards,

    Thread Starter Jay Collier

    (@jcollier)

    Hi, Vinod.

    Deactivated the plugin and cleared all cache: no change. Same results.

    -Jay

    [Sorry for the delay. Sent this via email reply 4 hours ago, but apparently that didn’t work.]

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Them it means this is not an issue of the Ivory Search plugin.

    This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.

    Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    Thread Starter Jay Collier

    (@jcollier)

    This was a developer error at this end — an incorrectly configured Beaver Builder search results themer layout. Sorry to have taken up your time, but perhaps someone else will find this helpful in future. Best …

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Awesome great to see you got that resolved.

    Please advise if you have more questions.

    Have a fantastic day!

Viewing 5 replies - 1 through 5 (of 5 total)
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