Problem with discount coupon

  • Resolved joaopaulor

    (@joaopaulor)


    4 months ago

    Hello, I have a problem for my users to use the discount coupon. We always shared the code, and they always used it on my website. About 2 days ago the codes stopped working (displaying a message that the coupon is not valid for the chosen membership level).
    can you help me?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    4 months ago

    Hi there, thank you for reaching out to Paid Memberships Pro.

    Please edit the discount code and ensure that the relevant membership level is still selected following the recent update?

    If this doesn’t help, please send me screenshots of how your discount code is set up so that I can take a further look into this for you.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter joaopaulor

    (@joaopaulor)

    4 months ago

    It didn’t really work, see images.
    The coupon has already been used 52 times previously for this membership level, now it is no longer working. I also tried editing to change the level and testing with others without success. Every attempt leads me to this error at checkout “not accepted for this level”
    Link image: https://drive.google.com/drive/folders/1FfybXLnA1oEtT4Xp0IuQeEtb3UmLAHm7?usp=sharing

    Plugin Support Jarryd Long

    (@jarryd-long)

    4 months ago

    After looking into this with our team I suspect that it might be caused by a custom checkout template.

    Please can you provide us with your Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard.

    You can then paste it into a reply here.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter joaopaulor

    (@joaopaulor)

    3 months, 4 weeks ago

    Is there any way to send you this information via email or elsewhere? I saw that there is information that could compromise my system if I send it here in public.

    Plugin Support Jarryd Long

    (@jarryd-long)

    3 months, 4 weeks ago

    As per WordPress.org forum guidelines, communication should remain on these forums.

    Feel free to anonymise any data in your Site Health that you may not want public.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    • This reply was modified 3 months, 4 weeks ago by Jarryd Long.
    Thread Starter joaopaulor

    (@joaopaulor)

    3 months, 3 weeks ago

    I managed to fix it! My theme made an update that apparently brought the checkout page updated.

    Plugin Support Jarryd Long

    (@jarryd-long)

    3 months, 3 weeks ago

    I’m so glad to hear it’s now working as expected. Feel free to reach out if there’s anything else we can assist with.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 7 replies - 1 through 7 (of 7 total)
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