Plugin Activation Problem

  • Resolved K.H.R

    (@khrifat)


    6 years, 4 months ago

    Hello,

    I have purchased Yoast SEO Premium Plugin. But I can’t active the license key because of LiteSpeed Plugin Blocking that Activation Process.

    How can I solve it?

    Not only that, I can’t use “Smart Slider 3” Plugin for LiteSpeed Plugin. When I Disable the LiteSpeed Slider Work on My Site. When I enable it slider stop showing on the page or post where I place the slider shortcode.

    Please fix issues that LiteSpeed Blocking other Plugins.

    Help me.

    Thanks

    • This topic was modified 6 years, 4 months ago by K.H.R.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Tishu

    (@tishu)

    6 years, 4 months ago

    Hello,

    Litespeed cache do not block other plugins. Can you tell us how did you know that litespeed cache is blocking the activation process.

    Please send us the report number from Litespeed cache -> Report and post the code here.

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    6 years, 3 months ago

    Hi, @khrifat

    I’m going to mark this topic “resolved” due to lack of activity.

    If you are still having a problem, please let us know what you mean by “LiteSpeed Plugin Blocking that Activation Process.”

    Also, please provide the report number (from WP Admin, navigate to LiteSpeed Cache > Report, press the Send to LiteSpeed button, make note of the “Report Number”, and post the number here so we can look it up).

    Thanks!

    Thread Starter K.H.R

    (@khrifat)

    6 years, 3 months ago

    Hello @lclarke

    Here is the Report number: CPZEEIXF
    Report date: 04/03/2018 15:42:04

    Somehow, Yoast Support Activated the Plugin and it was working, now this is not updating.

    Today I got updates for both LiteSpeed And Yoast SEO Premium plugins.

    1st I tied to update the LiteSpeed, it was not updating, then I deactivated the Yoast, LiteSpeed Updated. Now I am trying to update the Yoast, this is not updating.

    Please fix the Issue.

    Thanks

    Plugin Support Hai Zheng⚡

    (@hailite)

    6 years, 3 months ago

    This should be same as https://wordpress.org/support/topic/catchable-error-2/#post-10142598

    Will fix today.

    Thread Starter K.H.R

    (@khrifat)

    6 years, 3 months ago

    Thank you @hailite

    Waiting for the update.

    Hope this will fix the Yoast SEO plugin Activation and Update Error.

    Thanks again.

    Plugin Support Hai Zheng⚡

    (@hailite)

    6 years, 3 months ago

    v2.2.0.1 released.

    Thread Starter K.H.R

    (@khrifat)

    6 years, 3 months ago

    Hello @hailite

    My problem is not solved. Yoast Premium Plugin is not activating. Seems something blocking the Yoast Activation System.

    I have set up a new WP, Updated LiteSpeed Plugin, then I installed the Yoast SEO Premium Plugin, the Problem is same, plugin is not activating.

    Following Error: “You are not receiving updates or support! Fix this problem by adding this site and enabling Yoast SEO Premium for it in My Yoast.”

    Everything looks fine from “My Yoast” account.

    This was my first problem when I contact Yoast Support, somehow they activated the plugin but was not getting updates, I mentioned the Issue in my previews post.

    I have sent Report Before Installing the Yoast Plugin.
    Report number: QEVPJEYL
    Report date: 04/03/2018 19:50:58

    If you want, I can send another report (after Yoast Installation)

    Please fix the Issue and Help Me.

    Thanks

    Plugin Support Hai Zheng⚡

    (@hailite)

    6 years, 3 months ago

    What is the error you get from the slider? I didn’t see any slider for now.

    Please tell more details about the error.

    Thread Starter K.H.R

    (@khrifat)

    6 years, 3 months ago

    Hello @hailite

    My main problems with Yoast Plugin Activation and Updates.

    I have not installed that sliders. I will no longer use it.

    Here I am talking about Yoast SEO plugin.

    Please fix this issue. If you want I can give you my site admin access. If you need that premium plugin for test, I can give it too.

    Let me know if you need another report after installing the Yoast.

    Thanks

    Thread Starter K.H.R

    (@khrifat)

    6 years, 3 months ago

    Hello @hailite

    I am not hearing anything from you, can you please fix the Issue?

    Thanks

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    6 years, 3 months ago

    Hi, @khrifat

    We’ve been trying to get in touch with Yoast to find out what they did to help you the first time, but we haven’t had any luck.

    We don’t know if the problem you are experiencing is a LiteSpeed issue or a Yoast issue, so it would be very helpful to get their perspective, since they’ve already helped you with this once.

    Can you contact Yoast through your premium support channel, and ask what their solution was? Or, even better, have them get in touch with me at lclarke@litespeedtech.com?

    Thread Starter K.H.R

    (@khrifat)

    6 years, 3 months ago

    Hi,

    I have sent them this support link to Yoast Support. Hopefully, they will post here.

    I will also send them your email.

    Thanks

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    6 years, 3 months ago

    Thank you. Between all of us, we will get this figured out!

Viewing 13 replies - 1 through 13 (of 13 total)
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