Please respond. Cannot remove fake invalid email address from my subscriber base

  • Resolved richsanders

    (@richsanders)


    10 months, 3 weeks ago

    I am trying to remove a fake invalid email address from my subscriber base. I don’t know how they were able to successfully subscribe at all since the domain is @memsg.top. When Subscribe2 sends out emails to my subscribers, I get an Unable to Deliver error message for that email address.

    When I go to Subscribe2/Subscribers and search for and find it, then click its checkbox and choose Bulk Actions/Delete/Apply, nothing happens because Subscribe2 doesn’t recognize it as a valid email address – because it isn’t a valid email address – so it doesn’t get deleted.

    When I try to go through the front end to unsubscribe it, Subscribe2 reports: “Sorry, but that does not look like an email address to me.”

    How can I remove it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter richsanders

    (@richsanders)

    10 months, 3 weeks ago

    Never mind. I fixed it myself.

    Plugin Support Al Rubyat

    (@rubyat13)

    10 months, 2 weeks ago

    Hi @richsanders ,

    I’m glad to hear that you were able to resolve the issue on your own. Your solution is spot on for removing an email address from your Subscribe2 subscriber base.

    Go to your WordPress dashboard > Navigate to Subscribe2 > Subscribers.
    In the Subscribers list, locate the invalid email address you want to remove. Tick the checkbox next to that email address. In the “Bulk Actions” dropdown, select “Delete.” Click the “Apply” button. By following these steps, you can successfully remove any unwanted or invalid email addresses from your subscriber base.

    If you have any other questions or encounter any other issues, please don’t hesitate to reach out to us. We’re here to help!

    Thanks!

    Plugin Support Al Rubyat

    (@rubyat13)

    10 months, 1 week ago

    Hi @richsanders ,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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